Edesy does not run a dial-in conference bridge. What it does offer: warm transfer and supervisor listen, whisper and barge in the cloud contact center, and call forwarding that rings several people at once.
Warm Transfer
Listen, Whisper, Barge
No Dial-In Bridge
Not as a dial-in conference bridge: there are no rooms, PINs or moderator controls. Multi-party calling on Edesy means warm transfer and supervisor listen, whisper and barge in the cloud contact center (from Rs 1,500 per agent per month), plus simultaneous-ring forwarding at Rs 1.00/min, where the first person to answer takes the call.
Prices exclude 18% GST
| Item | Details | ||
|---|---|---|---|
| Dial-in conference bridge | Not offered (no rooms, PINs or moderator controls) | ||
| Conference calling API | Not offered | ||
| Warm and blind transfer | Contact center agent desktop | ||
| Listen, whisper, barge | Contact center supervisors, on live calls | ||
| Simultaneous ring | Call forwarding rings several phones; first to answer connects | ||
| Contact center seats | Rs 1,500 / 2,500 / 3,500 per agent/month; minutes extra | ||
| Call forwarding | Rs 1.00/min plus number rental (from Rs 449/mo) | ||
| Recordings | Encrypted cloud storage, signed links |
Where more than two people take part in a call, or several people can answer one
An agent speaks to a colleague first, then hands the caller over with context. Blind transfer is also available.
A supervisor listens to a live call silently, or whispers guidance that only the agent hears.
A supervisor joins the live call and talks with both the agent and the caller.
Ring a whole team at once; the first person to answer takes the call. Not a conference, but often what a team line needs.
Record contact center and forwarded calls. Recordings open with signed links from encrypted cloud storage.
Contact center calls get a transcript, AI summary, key points, sentiment and a suggested disposition.
In the Edesy cloud contact center
A call reaches an agent's browser desktop through a queue and routing strategy.
With warm transfer, the agent talks to the colleague before handing the caller over.
From the live dashboard, a supervisor can listen, whisper to the agent or barge in.
Recordings, AI summaries and dispositions are available after the call.
Each page says plainly what is and isn't available
Team Meetings
For team meetings, use your meeting tool. Where Edesy helps is reaching a team on one number...
Client Calls
In the Edesy cloud contact center, an agent on a client call can warm-transfer: speak to a colleague first...
Investor Updates
Investor and earnings calls need a dedicated bridge or webinar service. If you want to announce a recorded...
Webinar Audio Bridge
A webinar audio bridge is not offered. Talk to us if you are planning phone-based events; we can tell you...
Sales Team Huddles
For live coaching, a contact center supervisor can listen to a sales call, whisper to the agent without the...
Remote Team Standup
Run standups on your meeting tool. Edesy can give a remote team one business number that rings everyone at...
Training Sessions
For call-center training, supervisors can listen to live calls, whisper guidance to new agents, and review...
Board Meetings
Board and executive meetings are better served by a dedicated meeting or bridge service. Contact us if you...
Multi-party and team calling options by industry
IT & SaaS
Support desks can warm-transfer a customer to an engineer, and supervisors can listen in or barge.
Consulting
A consultant on a client call in the contact center can bring in a colleague with a warm transfer.
Legal
A firm number can ring several associates at once and record client calls in encrypted cloud storage.
Finance & Banking
Service and collection desks get warm transfer, live monitoring and recorded calls in the cloud contact...
Education
Admissions lines can ring counsellors at once, and an IVR menu routes callers by course.
Healthcare
Clinics can ring front-desk staff at once and use number masking for doctor-patient calls.
Media & Entertainment
Audience lines can use missed-call numbers or IVR polls; a live audio bridge is not offered.
Government
Helplines can route callers with an IVR menu and forward to duty staff.
There is no conference calling plan. These are the products that provide multi-party options. Prices exclude 18% GST.
Edesy is not a like-for-like replacement for meeting or bridge services. Each page lists Edesy facts only.
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Tell us what you need and we will say honestly whether Edesy fits. Edesy does not offer a dial-in conference bridge.