Question 1

Is Edesy an alternative to Exotel for conference calls?

Accepted Answer

Not for meetings or dial-in conferences: Edesy does not offer a conference bridge. We don't publish claims about Exotel's features; check them directly.

Question 2

What does Edesy offer instead?

Accepted Answer

Warm transfer and listen, whisper, barge in the cloud contact center, Simultaneous-ring call forwarding at Rs 1.00/min, Prepaid INR wallet with GST invoices.

Question 3

Does Edesy offer a conference calling bridge?

Accepted Answer

No. Edesy does not offer a dial-in conference bridge with rooms, PINs or moderator controls. The multi-party features that ship are warm transfer and supervisor listen, whisper and barge in the cloud contact center.

Question 4

Can a third person join a live call?

Accepted Answer

In the Edesy cloud contact center, yes: a supervisor can barge into an agent's live call and talk to both sides, or listen silently, or whisper to the agent only. Outside the contact center, Edesy calls are two-party.

Question 5

What is warm transfer?

Accepted Answer

Warm transfer lets an agent speak to a colleague before handing the caller over, so the colleague knows the context. Agents do it from the browser agent desktop, which also supports blind transfer.

Edesy vs Exotel

What Edesy Offers

Multi-Party Options on Edesy

FAQ

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