Support desks can warm-transfer a customer to an engineer, and supervisors can listen in or barge. Edesy does not run a dial-in conference bridge with rooms, PINs or moderator controls.
Warm Transfer
Simultaneous Ring
No Conference Bridge
Multi-party and team calling features that ship today
Available on Edesy for it & saas teams.
Available on Edesy for it & saas teams.
Available on Edesy for it & saas teams.
Support escalation by warm transfer
Team number with simultaneous ring
Browser calling
Edesy does not offer a dial-in conference bridge. Tell us what you need and we will say honestly whether the platform fits.