Helplines can route callers with an IVR menu and forward to duty staff. Edesy does not run a dial-in conference bridge with rooms, PINs or moderator controls.
Warm Transfer
Simultaneous Ring
No Conference Bridge
Multi-party and team calling features that ship today
Available on Edesy for government teams.
Available on Edesy for government teams.
Available on Edesy for government teams.
Helpline IVR
Duty staff forwarding
Voicemail
Edesy does not offer a dial-in conference bridge. Tell us what you need and we will say honestly whether the platform fits.