Question 1

Can Edesy host board meetings conference calls?

Accepted Answer

Edesy does not run a dial-in conference bridge with rooms, PINs or moderator controls. Board and executive meetings are better served by a dedicated meeting or bridge service. Contact us if you need business numbers or call forwarding for your office.

Question 2

What can I use on Edesy for board meetings?

Accepted Answer

Business numbers from Rs 449/mo, Call forwarding, Call recording, INR wallet with GST invoices.

Question 3

Does Edesy offer a conference calling bridge?

Accepted Answer

No. Edesy does not offer a dial-in conference bridge with rooms, PINs or moderator controls. The multi-party features that ship are warm transfer and supervisor listen, whisper and barge in the cloud contact center.

Question 4

Can a third person join a live call?

Accepted Answer

In the Edesy cloud contact center, yes: a supervisor can barge into an agent's live call and talk to both sides, or listen silently, or whisper to the agent only. Outside the contact center, Edesy calls are two-party.

Question 5

What is warm transfer?

Accepted Answer

Warm transfer lets an agent speak to a colleague before handing the caller over, so the colleague knows the context. Agents do it from the browser agent desktop, which also supports blind transfer.

Board Meetings and Executive Calls

What You Can Use on Edesy

Typical Teams

FAQ

Need Multi-Party Calling?