Part of the Edesy Business Telephony Suite
Call Forwarding

Cloud Call Forwarding for Your Team's Phones

Forward one virtual number to up to 5 mobiles or landlines. Ring them all at once or one by one, screen out voicemail with press-a-key, play hold audio and send repeat callers to the same person. Rs 1.00 per connected minute plus number rental.

What is Edesy call forwarding?

Edesy call forwarding gives your business a virtual number that rings on your team's own phones. A rule rings up to 5 numbers all at once or one by one, with a press-a-key screen, hold audio, sticky agent and full call logs. It costs Rs 1.00 per connected minute plus number rental.

No Contracts

Unanswered Calls Free

Forward to Any Indian Phone

What a Forwarding Rule Does

Every setting has a sensible default, so a new rule needs only the phones to ring.

Ring All or One by One

Ring up to 5 numbers together (first to answer wins) or in the order you set, each for 5 to 120 seconds.

Press a Key to Accept

The person who picks up presses any key to take the call, so a phone's voicemail can never answer it. On by default.

Caller ID Choice

Show your team the virtual business number, or the original caller's number. The call log always has the real caller.

Hold Audio

Callers hear normal ringing, a built-in "please hold" message, or your own MP3, WAV, M4A or OGG clip.

Sticky Agent

With ring one by one, a repeat caller rings the person who answered them last time first, within a window you set (7 days by default). Set it in voice-app.edesy.in or the API.

Turn Off Anytime

Turn forwarding off to hand the number back to what it did before, keeping your settings, or pause a rule.

Call Logs and Recordings

Every call is logged with caller, answerer, duration, price and outcome. Turn on recording and see answer-rate analytics.

REST API

Create and change rules, read call logs and stats, and upload hold audio at https://voice-api.edesy.in/v1/forwarding.

Go deeper

Explore more comparisons, alternatives, and resources

Why Use Edesy Call Forwarding?

More control than carrier forwarding, without a PBX

Better Than Carrier Forwarding

  • Ring up to 5 phones, not just one

  • Backup numbers in the order you choose

  • Voicemail screened out with press-a-key

  • A log of every call, with recordings if you want them

Built for India

  • Prepaid INR wallet with Razorpay

  • GST invoices, GSTIN for Input Tax Credit

  • Indian mobile, landline and 92-series numbers

  • Self-serve KYC, about 24 hours to review

How It Works

From sign-up to your first forwarded call

  1. Step 1 of 4: Sign up and complete KYC

    Create an account at forwarding.edesy.in and submit PAN and Aadhaar. Review takes about 24 hours.

  2. Step 2 of 4: Get a virtual number

    Buy a mobile, landline or 92-series number, or use one you already have on Edesy.

  3. Step 3 of 4: Add the phones to ring

    Enter up to 5 numbers, then choose ring all at once or one by one, the ring time and the caller ID.

  4. Step 4 of 4: Start receiving calls

    Calls ring on your team's existing phones, and every call appears in your call log with its price.

Use Cases

Call forwarding for every business scenario

Industries

Call forwarding solutions for your industry

Simple, Per-Minute Pricing

No per-user seat fees. Rs 1.00 per connected minute plus number rental. Prices exclude 18% GST.

Most Popular
Pay As You Go
Rs 1.00/ min
Forwarded calls billed per connected minute from a prepaid INR wallet
  • 60-second pulse, 1-minute minimum
  • Unanswered calls free with connect on pickup
  • Mobile or 92-series number Rs 499/mo
  • Landline number Rs 449/mo, Rs 0 setup
  • Ring up to 5 phones, all at once or one by one
  • Press-a-key screening, hold audio, sticky agent
  • Call logs, recordings, analytics and API
  • Prices exclude 18% GST
High Volume
Customcontact sales
For teams forwarding a large number of minutes every month
  • Everything in Pay As You Go
  • Volume pricing on request
  • Several virtual numbers, one wallet
  • Team invites with roles
  • GST invoices with your GSTIN
  • Help moving numbers and rules over

Looking for Alternatives?

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Frequently Asked Questions

Tell us about your calls

Share your use case and volume. We reply within one working day with a setup plan and pricing.

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Ready to Forward Your Business Number?

No contracts and no hardware. Pay Rs 1.00 per connected minute plus number rental.