Question 1

Can Edesy host sales team huddles conference calls?

Accepted Answer

Edesy does not run a dial-in conference bridge with rooms, PINs or moderator controls. For live coaching, a contact center supervisor can listen to a sales call, whisper to the agent without the customer hearing, or barge in and join the conversation.

Question 2

What can I use on Edesy for sales team huddles?

Accepted Answer

Listen to live calls, Whisper to the agent, Barge into the call, AI call summaries.

Question 3

Does Edesy offer a conference calling bridge?

Accepted Answer

No. Edesy does not offer a dial-in conference bridge with rooms, PINs or moderator controls. The multi-party features that ship are warm transfer and supervisor listen, whisper and barge in the cloud contact center.

Question 4

Can a third person join a live call?

Accepted Answer

In the Edesy cloud contact center, yes: a supervisor can barge into an agent's live call and talk to both sides, or listen silently, or whisper to the agent only. Outside the contact center, Edesy calls are two-party.

Question 5

What is warm transfer?

Accepted Answer

Warm transfer lets an agent speak to a colleague before handing the caller over, so the colleague knows the context. Agents do it from the browser agent desktop, which also supports blind transfer.

Sales Team Huddles and Coaching

What You Can Use on Edesy

Typical Teams

FAQ

Need Multi-Party Calling?