Service and collection desks get warm transfer, live monitoring and recorded calls in the cloud contact center. Edesy does not run a dial-in conference bridge with rooms, PINs or moderator controls.
Warm Transfer
Simultaneous Ring
No Conference Bridge
Multi-party and team calling features that ship today
Available on Edesy for finance & banking teams.
Available on Edesy for finance & banking teams.
Available on Edesy for finance & banking teams.
Collections desk
Service escalation
Supervisor monitoring
Edesy does not offer a dial-in conference bridge. Tell us what you need and we will say honestly whether the platform fits.