Build intelligent, production-ready voice agents that handle phone calls with human-like conversations.
Ready to build your voice agent? Start free on the Edesy Platform - ₹50 free credit on sign-up, no card needed. Create your first agent in minutes.
What You Can Build#
- Customer Support Bots - 24/7 automated support with human handoff
- Order Status IVR - Self-service order tracking
- Appointment Booking - Schedule and confirm appointments
- Lead Qualification - Qualify and route inbound leads
- Outbound Sales - Automated sales campaigns
Key Features#
| Feature | Description |
|---|---|
| Low Latency | Real-time conversations with minimal delay |
| 75+ Languages | 14 Indian languages plus Hinglish and bilingual modes, Spanish, and more |
| Multiple Providers | Twilio, Exotel, Plivo, Vobiz, SIP trunk, WhatsApp |
| Function Calling | Integrate with your APIs and databases |
| Native Audio | Gemini Live for audio-to-audio processing |
Quick Start#
{
"agent": {
"name": "My Voice Agent",
"language": "en-US",
"llmProvider": "gemini-2.5",
"sttProvider": "deepgram",
"ttsProvider": "cartesia",
"greetingMessage": "Hello! How can I help you today?",
"prompt": "You are a helpful customer support agent..."
}
}
Architecture Overview#
Incoming Call → Telephony Provider → WebSocket
↓
┌───────────────────┐
│ Voice Pipeline │
│ │
│ Audio → STT │
│ ↓ │
│ Text → LLM │
│ ↓ │
│ Response → TTS │
│ ↓ │
│ Audio → Caller │
└───────────────────┘
Provider Options#
Speech-to-Text (STT)#
- Deepgram - Fastest, best for English
- Google Chirp - Best for Indian languages
- Azure Speech - Enterprise reliability
Text-to-Speech (TTS)#
- Cartesia - Ultra-low latency
- ElevenLabs - Premium voice quality
- Azure Neural - Best Indian language voices
LLM#
- Gemini 2.5 Flash - Fastest, lowest cost
- Gemini Live - Native audio processing
- OpenAI GPT-4o - Best reasoning
Telephony#
Documentation Sections#
Getting Started#
- Introduction - Overview and concepts
- Quick Start - Build your first agent
- Architecture - System design
- Configuration - Setup options
Core Features#
- Function Calling - Tool integration
- Call Transfer - Human handoff
- DTMF Handling - Keypad input
- Webhooks - Event notifications
Services & Integrations#
- Trigger Outbound Calls - REST API and code samples
- Voice Agent Audit - Independent audit of your voice agent (₹15K, credit-back)
- Voice Agent Build Service - We build voice agents on Vapi, Retell, Bolna, Bland, Synthflow, Voiceflow, or Edesy
- CRM Integration Service - Done-for-you CRM connectors (HubSpot, Salesforce, Zoho, GoHighLevel, Pipedrive)
- Campaign Management - Monthly retainer to run your voice campaigns end-to-end
- WhatsApp + Voice Integration - Voice ↔ WhatsApp handoff service
- Knowledge Base / RAG Setup - Production-grade RAG for FAQ voice agents
Voice Agent by Industry#
- Healthcare - Clinics, hospitals, healthtech
- BFSI - Banks, NBFCs, lending, insurance
- Real Estate - Brokers, builders, PropTech
- EdTech - Coaching, schools, universities
- E-commerce - D2C, marketplaces, online stores
Pipeline#
- VAD - Voice activity detection
- Interruptions - Barge-in handling
- Audio Processing - Signal processing
Languages#
- Multi-Language - 75+ language support
- Hindi - Hindi configuration
- Tamil - Tamil configuration
- Indian Languages - All Indian languages
Examples#
| Example | Description |
|---|---|
| Customer Support | FAQ handling, tickets, human handoff |
| Order Status | Simple order tracking IVR |
| Appointment Booking | Schedule and confirm appointments |
| Lead Qualification | BANT-based lead scoring |
| Outbound Sales | Sales campaign automation |
Next Steps#
→ Quick Start Guide - Build your first voice agent in 5 minutes
Start Building Today#
Ready to create your AI voice agent? The Edesy Platform provides everything you need:
- Visual Agent Builder - Configure agents without code
- Real-time Testing - Test your agent directly from the browser
- Analytics Dashboard - Monitor call performance and latency
- Contact Management - Upload and manage contacts for campaigns
Or request a demo to see it in action.