Question 1

Can Edesy host remote team standup conference calls?

Accepted Answer

Edesy does not run a dial-in conference bridge with rooms, PINs or moderator controls. Run standups on your meeting tool. Edesy can give a remote team one business number that rings everyone at once or one by one, or let them answer calls in the browser.

Question 2

What can I use on Edesy for remote team standup?

Accepted Answer

Ring all or one by one, Browser calling at Rs 1.50/min, Sticky agent for repeat callers, Shared call logs.

Question 3

Does Edesy offer a conference calling bridge?

Accepted Answer

No. Edesy does not offer a dial-in conference bridge with rooms, PINs or moderator controls. The multi-party features that ship are warm transfer and supervisor listen, whisper and barge in the cloud contact center.

Question 4

Can a third person join a live call?

Accepted Answer

In the Edesy cloud contact center, yes: a supervisor can barge into an agent's live call and talk to both sides, or listen silently, or whisper to the agent only. Outside the contact center, Edesy calls are two-party.

Question 5

What is warm transfer?

Accepted Answer

Warm transfer lets an agent speak to a colleague before handing the caller over, so the colleague knows the context. Agents do it from the browser agent desktop, which also supports blind transfer.

Remote Team Standups

What You Can Use on Edesy

Typical Teams

FAQ

Need Multi-Party Calling?