Question 1

Can Edesy host investor updates conference calls?

Accepted Answer

Edesy does not run a dial-in conference bridge with rooms, PINs or moderator controls. Investor and earnings calls need a dedicated bridge or webinar service. If you want to announce a recorded update by phone, Edesy voice broadcasting can play a message to a contact list.

Question 2

What can I use on Edesy for investor updates?

Accepted Answer

Voice broadcast of a recorded update, Upload WAV/MP3 or use text-to-speech, Per-call results, DNC suppression.

Question 3

Does Edesy offer a conference calling bridge?

Accepted Answer

No. Edesy does not offer a dial-in conference bridge with rooms, PINs or moderator controls. The multi-party features that ship are warm transfer and supervisor listen, whisper and barge in the cloud contact center.

Question 4

Can a third person join a live call?

Accepted Answer

In the Edesy cloud contact center, yes: a supervisor can barge into an agent's live call and talk to both sides, or listen silently, or whisper to the agent only. Outside the contact center, Edesy calls are two-party.

Question 5

What is warm transfer?

Accepted Answer

Warm transfer lets an agent speak to a colleague before handing the caller over, so the colleague knows the context. Agents do it from the browser agent desktop, which also supports blind transfer.

Investor Updates and Earnings Calls

What You Can Use on Edesy

Typical Teams

FAQ

Need Multi-Party Calling?