Short answer: use a callback. In Edesy Phone you switch the dialler to Via my phone and enter the customer's number. Edesy rings your mobile first. When you answer, it calls the customer from your business number and joins you. The customer sees the business number, and your personal number stays private. It works on any phone, for Indian numbers.
Why not just call from your mobile?
Because the customer then has your personal number. They call it at 10 pm, they save it, and when you move on they still call it. Your business loses the record of the call, and the customer learns to ignore numbers from your company that they don't recognise.
Why not call from the browser on your phone? You can, but phones pause browser audio when the screen locks, and mobile data on the road is patchy. A callback avoids both, because the call itself runs over the normal phone network.
How call via my phone works
| Step | What happens |
|---|---|
| 1 | You tap Call in Edesy Phone with Via my phone selected |
| 2 | Edesy rings your verified mobile. The dialler says "Calling your phone ... answer it to connect" |
| 3 | You answer. The dialler says "You answered - now ringing" the customer |
| 4 | Edesy calls the customer from your business number |
| 5 | The customer answers and you're connected. Talk on your mobile as usual |
If you don't answer your own phone in step 2, the customer is never called.
Set it up in five minutes
- Sign up at phone.edesy.in, verify your business and buy a number. Landline numbers are Rs 449 a month and mobile or 92-series numbers Rs 499, with no setup fee. See getting started.
- Open Settings, enter your mobile under Your mobile and type the 6-digit code you receive.
- On the Phone page, switch the dialler to Via my phone.
- Check the From number, if you have more than one. See caller ID.
- Call your own second phone or a colleague first, and check that the business number shows.
On Android you can install Edesy Phone as an app so it opens straight on the dialler.
The verified mobile does a second job: calls to your business number ring it. So customers who call back reach you, without ever learning your personal number. See incoming calls.
What it costs
| Item | Price (excl. 18% GST) |
|---|---|
| Business number | Rs 449 (landline) or Rs 499 (mobile, 92-series) a month, Rs 0 setup |
| Call via my phone | Per minute from your wallet; the rate is shown under the dialler before you dial |
| New account | Rs 20 credit, no card |
Two calls are made (one to you, one to the customer), so this mode costs a little more per minute than a call from the browser. The dialler shows "We ring your phone first" with the rate before you call. If your wallet holds less than one minute at that rate, the call won't start and you'll see "Add credit to your wallet to call." See billing and rates.
Limits to know
- Indian numbers only. Call via my phone can't reach numbers outside India. Browser calls can, if an admin allows international calls.
- Recorded by default. Call via my phone calls are recorded like computer calls, so tell customers when you record. Computer-call recordings play in your call history.
- One at a time. You can't start a second callback while one is running.
- Your mobile must be verified. The dialler tells you if it isn't.
Call via my phone vs browser calling
| Call via my phone | Browser call | |
|---|---|---|
| Device | Any mobile | Computer with headset (or a phone with the screen on) |
| Network during the call | Normal phone network | Internet |
| Screen lock on a phone | No problem | Call drops |
| Recording | No | Yes, when recording is on for the workspace |
| International | No | If an admin allows it |
| Cost | A little more (two calls) | Base rate |
For desk work, the browser is usually better: you get hold, mute and a keypad on screen. See call from the browser. On the move, the callback wins.
Who uses this
- Field staff such as technicians, surveyors and delivery staff who call customers between jobs. See Edesy Phone for field staff.
- Sales reps who are often out of the office. See Edesy Phone for sales teams.
- Doctors and consultants who return calls after hours without sharing their own number. See Edesy Phone for clinics and small offices.
If you want your developers to build this kind of agent-first bridge call into your own CRM or app, the click-to-call API does that on the same Edesy account.
FAQ
Can I show my business number when calling from my personal mobile?
Yes, with a callback service. Edesy Phone rings your mobile first, then calls the customer from your business number and joins the two calls, so the customer sees the business number.
Does the customer ever see my personal number?
No. The customer's call comes from your business number. Your mobile only receives a call from Edesy.
Can I call international numbers this way?
No. Call via my phone works for Indian numbers only. Browser calls can reach numbers outside India if a workspace admin allows international calls.
Is the call recorded?
Yes, by default. Calls placed through call via my phone are recorded, like calls made from the computer. Recordings of computer calls play in your call history. Tell customers when calls are recorded.
Why does it cost more than a browser call?
Because two calls are placed: one to your mobile and one to the customer. The per-minute rate for this mode is shown under the dialler before you dial.
Try it
Get a business number with Rs 20 free credit and make your first call via your own phone. The full walkthrough is in the call via my phone docs.