Call via My Phone

Use "call via my phone" in Edesy Phone - we ring your verified mobile first, then the customer, so you call from your business number on any phone. Indian numbers only.

2 min read

With call via my phone, Edesy rings your own mobile first. When you answer, Edesy rings the customer and joins you. The customer sees your business number, not your mobile. The call runs over the normal phone network, so it works on any phone and does not drop when the screen locks.

Set it up once#

  1. Open Settings and find Your mobile.
  2. Enter your mobile number and request a code.
  3. Enter the 6-digit code you receive. Your mobile is now verified.

The same verified mobile is used for incoming calls to your numbers. See Incoming Calls.

Make a call#

  1. On the Phone page, switch the dialler to Via my phone.
  2. Enter the customer's number and check the From number.
  3. Press Call. The dialler shows each step:
    • "Calling your phone ... answer it to connect."
    • "You answered - now ringing" the customer
    • "Connected" on your phone
  4. Talk on your mobile. Hang up on your mobile to end the call.

If you don't answer your mobile, the customer is not called.

Rules and limits#

Rule Detail
Destinations Indian (+91) numbers only
Verification Your mobile must be verified first
Caller ID A number must be picked to call from
Balance Your wallet must hold at least one minute at the current rate
One at a time You can't start a second call via your phone while one is in progress
Recording Recorded by default, like computer calls
Cost Two calls are made, so it costs a little more than a computer call. The rate is shown under the dialler before you dial

When to use it#

  • You are calling from a phone, where browser calls drop when the screen locks.
  • Mobile data or Wi-Fi is weak.
  • You don't have a headset at hand.

Use Call From the Browser when you want the call recorded or need to call outside India (if your admin allows it).

Messages you may see#

Message Fix
Add and verify your mobile number first. Verify your mobile in Settings
Pick a number to call from. Choose a From number
Add credit to your wallet to call. Top up the wallet
Calls via your phone can only go to Indian numbers. Use an Indian number, or call from the browser
Calling via your mobile isn't available on this workspace yet. Contact support from the portal
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