On the Phone page you can call any number from your computer with your business number as the caller ID. Use a headset for the best sound; the laptop mic and speakers work too.
Before your first call#
- Allow microphone access when the browser asks.
- Open audio settings on the Phone page. Pick your microphone and speaker, watch the mic level meter move as you speak, and play the speaker test. Your choices are remembered on this browser; a new microphone applies from the next call.
- Make sure the dialler is set to Internet call.
Make a call#
- Type or paste the number. Indian numbers can be entered without
+91. - Check the From number (see Caller ID).
- Read the rate shown under the dialler, then press Call (or Enter).
You hear the real ringback tone and any operator announcement from the network before the call is answered.
During the call#
| Control | What it does |
|---|---|
| Mute | Turns your mic off; the call stays connected |
| Hold | The other person hears silence until you press Resume |
| Keypad | Sends keypad tones, for example to get through another company's IVR menu |
| Quality meter | Shows the connection quality, and a notice if the call is reconnecting |
| Hang up | Ends the call |
The call keeps going while you move between pages in the portal. A call bar at the top lets you control it from anywhere. Keep the tab open, and on a phone keep the screen on.
Keyboard shortcuts#
| Key | Action |
|---|---|
| 0-9, *, #, + | Type the number, or send keypad tones during a call |
| Backspace | Delete a digit (Shift+Backspace clears) |
| Enter | Call |
| Esc | Hang up (press twice during a call) |
| M | Mute or unmute |
| ? | Show the shortcuts |
Shortcuts work when no text box is focused.
After the call#
A short summary shows the duration and an estimate of the cost. If recording is on for your workspace, the recording appears in recent calls shortly. See Call History and Recordings.
International numbers#
Calls outside India are blocked unless an admin turns on International calls in Settings.
If a call won't connect#
- No audio or one-way audio: check the mic permission and audio settings, and try a headset. Some office firewalls and VPNs block real-time audio; test from another network.
- Call drops on a phone: phones pause browser audio when the screen locks. Use call via my phone instead.
- "Add credit" message: top up your wallet. See Billing and Rates.
- Outgoing calls are off: an admin has turned off outgoing calls for the workspace in Settings.