With Edesy Phone, field staff call customers through the mobile they already carry and the customer sees your business number. Edesy rings the staff member's verified mobile first, then connects the customer over the normal phone network, so it works on any phone, even with weak data. Customer call-backs reach the business number.
Works on any mobile
Business number shows
No second SIM
What it does for your team
| Need | How Edesy Phone handles it |
|---|---|
| Calling customers from the field | Call via my phone: Edesy rings the staff member's mobile, then the customer |
| Hiding personal numbers | The customer sees the business number, never the staff member's mobile |
| Weak mobile data | The call runs over the normal phone network once both legs are connected |
| Phone screen locking | Not a problem with call via my phone; only browser calls need the screen on |
| Customer call-backs | Go to the business number and ring the verified mobile you set for it |
| Where calls can go | Indian numbers only for call via my phone |
| Seeing who called whom | Call history with outcome, duration and cost |
| Getting set up | Install Edesy Phone from Chrome on Android, verify the mobile with a 6-digit code |
What usually goes wrong
Customers keep calling a technician's personal mobile long after the job.
You don't know whether the delivery or visit call was made.
Buying and tracking extra phones for every field worker.
App-based calling breaks when data is weak.
All in phone.edesy.in
Tap call in the app. The staff member's mobile rings, they answer, and the customer is connected.
Every customer sees the same business number.
Incoming calls on the business number ring the verified mobile you choose.
Install from Chrome on Android; it opens on the dialler.
See every call made through the business number, with cost.
Calls come from a shared wallet; the rate shows before each call.
A week or less for most teams
Pick a landline or mobile number after KYC.
Email invites; they sign in at phone.edesy.in on their Android phone.
Chrome menu, then Install app or Add to Home screen.
Each person adds their mobile in Settings and enters the 6-digit code.
Choose Via my phone on the dialler and call the customer.
No plan fee, no per-user fee. Prices exclude 18% GST.
| Item | Price |
|---|---|
| Landline (local) number | Rs 449 a month, Rs 0 setup |
| Mobile or 92-series number | Rs 499 a month, Rs 0 setup |
| Calls | Billed per minute from your Edesy wallet. The rate is shown on the Phone page before you dial |
| Call via my phone | Two legs are placed (your mobile, then the customer), so it costs a little more than a computer call; the rate is shown before you dial |
| Wallet top-up | From Rs 100, GST added at checkout |
| Welcome credit | Rs 20 on every new Edesy account, no card needed |
| Tax | All prices exclude 18% GST |
Explore more comparisons, alternatives, and resources
Tell us how many people work in the field and what they call customers about. We reply within one working day.
Sign up at phone.edesy.in, verify your business and pick a number from Rs 449 a month. Rs 20 free credit, no card. Prices exclude 18% GST.