Calls to your Edesy Phone business number ring your verified mobile as a normal phone call. You don't need the app or browser open to receive them.
Automatic setup when you buy a number#
If your mobile is already verified (Settings, Your mobile), buying a number points its incoming calls at that mobile straight away. If you haven't verified a mobile yet, the Numbers page asks where incoming calls should ring once you have.
If the number was bought but incoming calls could not be set up, the Numbers page tells you and offers to set them up again.
Switch incoming calls on or off#
On the Numbers page, each number shows where its calls go.
- Ring my mobile: send this number's calls to your verified mobile.
- Stop incoming calls: callers to this number no longer reach your mobile.
If a number's calls are already going somewhere else in your Edesy account, you are asked to confirm before your mobile takes over. That other destination then stops answering the number.
Change the mobile that rings#
Change and re-verify your mobile in Settings, then use Ring my mobile on each number to point it at the new mobile.
What Edesy Phone doesn't do for incoming calls#
- Ring several phones at once or in turn
- Play an IVR menu before connecting
- Ring the browser or the installed app
For those, use Edesy Cloud PBX or call forwarding on the same Edesy account.