Every call made from your workspace is listed on the Calls page, and your latest calls also appear under Recent calls on the Phone page.
What each call shows#
| Field | Detail |
|---|---|
| Number | Who was called, formatted for reading |
| From | The business number the call used |
| Outcome | For example answered, busy, no answer or failed |
| Duration | Talk time |
| Cost | What the call cost from your wallet |
| Recording | A play button, when the call was recorded |
Call again places a new call from the number the earlier call used.
Recordings#
| Call type | Recorded? |
|---|---|
| Computer (browser) call | Yes, when recording is on for your workspace |
| Call via my phone | No |
When a computer call is recorded, the end-of-call summary says "The recording appears in Recent calls shortly." Press play next to the call to listen in the portal.
Tell the people you call that calls are recorded, and tell your team.
Costs in history#
Each call shows its cost, and the Wallet page lists the deductions. See Billing and Rates.