Edesy agents handle phone, web widget and WhatsApp calls. Telegram is not a native channel; you can send follow-up messages through your own Telegram bot using a custom HTTP function, a webhook, Zapier, n8n or Make. Native messaging is WhatsApp and SMS.
or n8n / Make
Call events
Your bot
Native
What you can build with your own bot, Zapier or n8n
Send a follow-up message from your bot after the call
Your bot's token goes in the credential vault or your automation
Possible through your bot and the Telegram Bot API
Not built in: Telegram chats are not stored in Edesy
Post the auto summary to a chat via Zapier or n8n
Not supported: the voice agent does not chat in Telegram
Connect through your own bot
Create a bot with BotFather
Subscribe to Edesy call events
Filter by call outcome
Test a call in Test Center
What is real today, in one table
| Item | Details |
|---|---|
| Connection type | No native Telegram connector. You connect through a custom HTTP function, a webhook, Zapier, n8n or Make. |
| During the call | A custom HTTP function can call the Telegram API (Bot API) to send a message, with placeholders, response mapping and keys stored in the credential vault |
| After the call | Workflow webhook step or webhook subscription on call.ended, call.analyzed, call.failed, call.extracted or call.recording_ready (HMAC-signed, 5 delivery attempts) |
| Starting calls | Start a call from Telegram events through the Zapier Start Call action, the n8n node or the REST API (/api/v1, vp_live_ keys) |
| Native alternative | WhatsApp via WATI, Gupshup, Meta or Twilio; SMS via Twilio, MSG91, Gupshup or Infobip |
| Setup | Self-serve with a template or your own HTTP function; our team can help scope it on request |
Common questions
Connect AI voice agents to your stack
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
Send call follow-ups to Telegram with your bot, Zapier or n8n
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