WhatsApp is a native Edesy integration. Connect your WhatsApp Business account through Meta Cloud API, Gupshup, Twilio or WATI. Agents can send WhatsApp messages during a call, workflows have WhatsApp template and bot steps, and WhatsApp calling lets agents answer and place WhatsApp voice calls via Meta.
Integration
Providers
Messages
WhatsApp voice
Native messaging and WhatsApp calling
Built-in send WhatsApp tool sends a template during the call
Answer and place WhatsApp voice calls via Meta
Workflow WhatsApp step hands the conversation to the Edesy WhatsApp bot
Workflow WhatsApp template step after a call ends, filtered by outcome
Send templates and documents during and after calls
Send payment links (Razorpay, Stripe, PayU) by WhatsApp or SMS
Simple setup process
Add Meta, Gupshup, Twilio or WATI credentials
Sync your approved templates
Enable the send WhatsApp tool or a workflow step
Test in Test Center
What is real today, in one table
| Item | Details |
|---|---|
| Connection type | Native integration under Settings > Integrations |
| WhatsApp providers | Meta Cloud API, Gupshup, Twilio, WATI |
| During the call | Built-in send WhatsApp tool (templates, documents, payment links) |
| After the call | Workflow WhatsApp template or bot step, filtered by call outcome |
| WhatsApp calling | Answer and place WhatsApp voice calls via Meta |
| SMS | Twilio, MSG91, Gupshup or Infobip |
Common questions
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
More AI voice agent resources
Related Integrations
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
Audio player powered by Google Drive
Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
Audio player powered by Google Drive
Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
Audio player powered by Google Drive
Open in DriveAI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.
Audio player powered by Google Drive
Open in DriveAI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.
Audio player powered by Google Drive
Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
Audio player powered by Google Drive
Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
Audio player powered by Google Drive
Open in DriveFrom ₹4/min on plans and credit packs, ₹6/min pay as you go. ₹50 free credit on sign-up.