Post AI call summaries and lead alerts to Slack. There is no native Slack app: you connect through a webhook, a workflow, Zapier or n8n, or a custom setup on the Slack API.
Call events
Summaries
Routing
Slack setup
What you can post to Slack with a custom setup
Post a message when a call ends, using the call.ended or call.analyzed webhook
Send the auto summary and outcome from post-call analysis to a channel
Use a workflow condition on the call outcome to alert only for qualified leads
Flag calls marked transferred or callback requested for follow-up
Point different agents or outcomes at different Slack incoming webhooks
Include links to the transcript and signed recording
Custom setup on the Slack API
Incoming webhook or bot token in your Slack workspace
Edesy workflow webhook step, Zapier, n8n or your own endpoint
Send only the outcomes you care about
Check the message format in Test Center
What is real today, in one table
| Item | Details |
|---|---|
| Connection type | Custom setup via the Slack API. There is no native Slack app or one-click install. |
| Ways to connect | Edesy workflow webhook step, webhook subscription, Zapier, n8n, or your own server |
| Events you can use | call.ended, call.analyzed, call.failed, call.extracted, call.recording_ready |
| What you can post | Call summary, outcome, extracted fields, transcript and recording links |
| Two-way actions | Not built in. Buttons or replies in Slack need your own Slack app |
| Setup help | Our team can help scope a custom setup on request |
Common questions
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