Send Edesy call events to Teams channels with an incoming webhook or the Microsoft Graph API, through a workflow webhook step, Zapier, n8n or Make. There is no native Teams app, no Teams bot and no transfer into Teams; human handoff is a cold transfer to a phone number.
Call events
Teams setup
or n8n / Make
Webhooks
What you can build with a custom setup on the Teams APIs
Post the summary and outcome to a channel when a call ends, using the call.ended or call.analyzed webhook
Cold transfer to a named phone number; post the context to Teams at the same time. No transfer into Teams itself
Not offered for Teams. Edesy uses workspaces with owner, admin, member, viewer and billing roles
Not built in
Include transcript and signed recording links in the post
Not offered. A bot would be your own app calling the Edesy REST API
Custom setup on the Microsoft APIs
Create an incoming webhook or Graph app
Pick a route: workflow webhook, Zapier, n8n or your server
Filter by call outcome
Test a call in Test Center
Patterns you can build with a custom setup
Agent answers first-line calls; unresolved calls post a summary to the IT channel
Post calls marked transferred or callback requested to a support channel
Post qualified-lead outcomes with the auto summary to a sales channel
Post after-hours calls that need follow-up to an on-call channel
What is real today, in one table
| Item | Details |
|---|---|
| Connection type | Custom setup via the Microsoft Teams APIs. There is no native Teams app or one-click install. |
| Ways to connect | Edesy workflow webhook step, webhook subscription, Zapier, n8n, Make, or your own server |
| Events you can use | call.ended, call.analyzed, call.failed, call.extracted, call.recording_ready |
| What you can post | Call summary, outcome, extracted fields, transcript and recording links |
| Not offered | Teams bot, presence checks, Azure AD SSO, Teams Phone, transfers into Teams |
| Human handoff | Cold transfer to a named phone number |
| Setup help | Our team can help scope a custom setup on request |
Common questions
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Post AI call summaries to Teams with a webhook, Zapier or n8n
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