Send call summaries, outcomes and transcript links to Intercom, and let the agent look up Intercom data mid-call. Edesy has no native Intercom app; you connect through a custom HTTP function on the Intercom API, a workflow webhook, Zapier, n8n or Make.
or n8n / Make
Call events
Functions
Mapping
What you can build with an HTTP function, Zapier or n8n
Your automation adds a note or conversation with the call summary
A custom HTTP function can read a contact's attributes mid-call
Set a tag or attribute from the call outcome so your Intercom rules can act on it
Not built in
Map extracted fields to attributes in your automation
Create a ticket through the Intercom API when the outcome needs follow-up
Connect through an automation tool or the API
Intercom access token in your Zap, n8n flow or credential vault
Map summary, outcome and extracted fields
Phone, web widget or WhatsApp calls
Note or ticket created by your automation
Patterns you can build
Start a call from Intercom events via Zapier Start Call or the REST API
Place follow-up calls and log the outcome back through your automation
Tag contacts from call outcomes so your Intercom rules can follow up
Pass Intercom attributes as call variables to choose the agent
What is real today, in one table
| Item | Details |
|---|---|
| Connection type | No native Intercom connector. You connect through a custom HTTP function, a webhook, Zapier, n8n or Make. |
| During the call | A custom HTTP function can call the Intercom API to look up a contact or create a ticket, with placeholders, response mapping and keys stored in the credential vault |
| After the call | Workflow webhook step or webhook subscription on call.ended, call.analyzed, call.failed, call.extracted or call.recording_ready (HMAC-signed, 5 delivery attempts) |
| Starting calls | Start a call from Intercom events through the Zapier Start Call action, the n8n node or the REST API (/api/v1, vp_live_ keys) |
| Setup | Self-serve with a template or your own HTTP function; our team can help scope it on request |
Common questions
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
Log AI calls in Intercom with Zapier, n8n or an HTTP function
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