Let an AI agent answer routine support calls and open Zendesk tickets. Edesy includes a Zendesk ticket function template for custom HTTP functions; you add your Zendesk API token in the credential vault. You can also connect through a workflow webhook, Zapier, n8n or Make. There is no native Zendesk app.
Zendesk ticket
Credentials
or n8n / Make
Call events
What you can build with the function template, Zapier or n8n
Create a ticket mid-call with the Zendesk ticket function template
Add your own HTTP function to look up a requester or ticket mid-call
Your automation can add the summary and transcript link as a ticket comment
API tokens are stored in the Edesy credential vault
Not built in. Call analytics live in the Edesy dashboard and export
Cold transfer to a named number; set the group in your ticket payload
Set up with the function template
Zendesk API token in the credential vault
Start from the Zendesk ticket template
Answers, opens a ticket or cold-transfers
Ticket created through the Zendesk API
Patterns you can build
Agent answers L1 questions from the knowledge base and opens a ticket for anything it cannot solve
Agent answers calls around the clock and opens tickets for your team to review
Agent handles calls in 75+ languages; tickets carry the summary
Start follow-up or CSAT calls via Zapier Start Call, the n8n node or the REST API
What is real today, in one table
| Item | Details |
|---|---|
| Connection type | Custom HTTP function with a ready Zendesk ticket template. Not a native app. |
| During the call | Create a ticket mid-call; add your own functions for lookups, with response mapping |
| Credentials | Zendesk subdomain and API token in the Edesy credential vault |
| After the call | Workflow webhook step or webhook subscription on call.ended, call.analyzed, call.failed, call.extracted or call.recording_ready |
| Other routes | Zapier, n8n or Make |
| Not offered | Zendesk Talk integration, Zendesk Explore reporting, Guide connector |
Common questions
Connect AI voice agents to your stack
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
Open Zendesk tickets from AI calls with the function template
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