Let an AI agent answer routine support calls and log them in Freshdesk. Edesy has no native Freshdesk app; you connect through a custom HTTP function on the Freshdesk API, a workflow webhook, Zapier, n8n or Make.
or n8n / Make
Call events
Functions
Mapping
What you can build with an HTTP function, Zapier or n8n
Create a ticket from the call.analyzed event with summary and transcript link
Agent answers from your knowledge base; your automation sets the ticket status from the call outcome
Possible through your own HTTP function or automation on the Freshdesk API
A custom HTTP function can look up a contact or ticket mid-call
Cold transfer to a named number, or set the group in your automation
Survey tool captures a score; your automation writes it to Freshdesk
Connect through an automation tool or the API
Freshdesk API key in your Zap, n8n flow or credential vault
Map summary, outcome and extracted fields
Answers, or cold-transfers to your team
Ticket created by your automation
Patterns you can build
Agent answers common questions from the knowledge base; your automation logs the ticket
With an HTTP function, the agent can read ticket status mid-call
Post-call extraction can capture urgency; your automation sets priority
Start follow-up calls via Zapier Start Call, the n8n node or the REST API
What is real today, in one table
| Item | Details |
|---|---|
| Connection type | No native Freshdesk connector. You connect through a custom HTTP function, a webhook, Zapier, n8n or Make. |
| During the call | A custom HTTP function can call the Freshdesk API to look up a contact or ticket, with placeholders, response mapping and keys stored in the credential vault |
| After the call | Workflow webhook step or webhook subscription on call.ended, call.analyzed, call.failed, call.extracted or call.recording_ready (HMAC-signed, 5 delivery attempts) |
| Starting calls | Start a call from Freshdesk events through the Zapier Start Call action, the n8n node or the REST API (/api/v1, vp_live_ keys) |
| Setup | Self-serve with a template or your own HTTP function; our team can help scope it on request |
Common questions
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
Log AI support calls in Freshdesk with Zapier, n8n or an HTTP function
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