Turn support calls into Jira issues. Edesy has no native Jira app; you connect through a custom HTTP function on the Jira REST API, a workflow webhook, Zapier, n8n or Make.
or n8n / Make
Issue fields
Tickets
Functions
What you can build with an HTTP function, Zapier or n8n
Create an issue from post-call extraction through Zapier, n8n or a webhook
A custom HTTP function can read an issue's status mid-call
Possible only through your own HTTP function on the Jira API
Post the call summary and transcript link as a comment
Start a call from a Jira event via Zapier Start Call or the REST API
JSM requests can be created through the same API routes
Connect through an automation tool or the API
Atlassian API token in your Zap, n8n flow or credential vault
Pick the project in your automation
Map summary, outcome and extracted fields
Run a test call in Test Center
What is real today, in one table
| Item | Details |
|---|---|
| Connection type | No native Jira connector. You connect through a custom HTTP function, a webhook, Zapier, n8n or Make. |
| During the call | A custom HTTP function can call the Jira API to look up or update an issue, with placeholders, response mapping and keys stored in the credential vault |
| After the call | Workflow webhook step or webhook subscription on call.ended, call.analyzed, call.failed, call.extracted or call.recording_ready (HMAC-signed, 5 delivery attempts) |
| Starting calls | Start a call from Jira events through the Zapier Start Call action, the n8n node or the REST API (/api/v1, vp_live_ keys) |
| Setup | Self-serve with a template or your own HTTP function; our team can help scope it on request |
Common questions
Connect AI voice agents to your stack
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
Send support calls to Jira with Zapier, n8n or an HTTP function
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