Connect WooCommerce

Connect a WooCommerce store to COD Order Calls with a REST API key - store URL, consumer key and secret, the status to set after confirmation, automatic webhooks, and what is written back to each order.

3 min read

Connect WooCommerce with a REST API key; there is no plugin to install. In WordPress, add a WooCommerce REST API key with Read/Write permission, paste the consumer key and secret into Order Calls at orders.edesy.in with your store URL, press Test connection, then Register webhooks automatically. Confirmations update the order's status and metadata, and every call adds an order note.

Step 1: Create a REST API key#

  1. In WordPress admin, open WooCommerce → Settings → Advanced → REST API.
  2. Press Add key, choose a user with access to orders, and set Permissions to Read/Write.
  3. Copy the Consumer key (ck_...) and Consumer secret (cs_...). WooCommerce shows the secret once.

Step 2: Add the store in Order Calls#

In Stores, pick WooCommerce and fill in:

Field Required What to enter
Store URL Yes Your site address with https, without /wp-admin, for example https://shop.example.com
Store name (spoken in the call) No The name customers hear
Consumer key Yes ck_...
Consumer secret Yes cs_...
Order status after confirmation No Leave empty to keep the status and only add a note. Use processing if you hold COD orders on-hold until confirmed
Webhook secret Yes Generated for you; used when we register the webhooks

Step 3: Test and register webhooks#

  1. Press Test connection. It confirms we can reach the WooCommerce REST API (/wp-json/wc/v3).
  2. Press Register webhooks automatically. We create two webhooks on your store: Order created and Order updated, both pointing to your store's webhook URL in Order Calls.

Prefer to add them yourself? In WooCommerce → Settings → Advanced → Webhooks, add "Order created" and "Order updated" with the webhook URL and webhook secret shown in Order Calls.

If your site is behind Cloudflare or a security plugin, allow requests from our servers to /wp-json/wc/v3, or tests and updates will fail.

Which orders get a call#

Order created can start a call; your call rule decides which orders match (by default, cash-on-delivery orders). An Order updated event whose status is cancelled stops any pending call for that order. The phone number is read from the billing address, then the shipping address.

What is written back to the order#

Result What happens on WooCommerce
Customer presses 1 Status moves to your "status after confirmation" (if set); meta _edesy_cod_confirmation = confirmed
Customer presses 2 Status set to cancelled; meta _edesy_cod_confirmation = cancelled
Calls on the order Noted on the order as private notes (not sent to the customer)
No answer or unreachable Recorded in _edesy_cod_confirmation using the call rule's labels (default outcome actions)

WooCommerce has no order tags, so the result is stored as order meta and notes. The default labels read "COD confirmed by call", "COD confirmation: customer unreachable" and "COD confirmation: no answer on the call"; you can change them in the call rule. See Outcome Actions.

Next steps#

Was this page helpful?