If your store has no integration, upload a CSV of cash-on-delivery orders in Upload orders at orders.edesy.in and each customer gets a confirmation call. The file needs external_id, phone and amount columns; customer_name, items and number are optional. Every row is checked before anything is created, and up to 5,000 rows fit in one file.
The file#
Press Download template for a ready file. The header row is required; columns can be in any order.
| Column | Required | Example | Notes |
|---|---|---|---|
external_id |
Yes | 1042 |
Your order ID. Must be unique in the file |
phone |
Yes | +919876543210 or 9123456780 |
A valid Indian number |
amount |
Yes | 1299 |
In rupees. Spoken as the cash-on-delivery amount |
customer_name |
No | Asha Verma |
Spoken in the greeting |
items |
No | T-shirt x2; Cap x1 |
Items separated by ;, quantity as x2 |
number |
No | #1042 |
The order number customers see |
Limits: up to 5,000 rows and 5 MB per file. Split bigger lists into several files.
Check, then import#
- Choose or drop the CSV. We read it without creating anything and list every row as Ready or with its problem, problems first.
- Fix the file or carry on: rows with problems are skipped.
- Press Import N orders. The result shows how many were imported and the rows that were rejected, so you can fix and upload just those rows again.
Common row problems: a missing external_id, phone or amount; a phone number that is not a valid Indian number; and a duplicate external_id ("also on row N"). An order you already submitted earlier is not called twice.
Uploaded orders need a call rule#
Uploaded orders belong to your Orders API store, which is created with your first upload. They are only called by a call rule on that store that is turned on. If there is none, the upload page warns you and links to create one. Calls then follow that rule's wait, calling window (09:00 to 21:00 IST by default) and retries. See Timing and Retries.
Results#
Each customer presses 1 to confirm or 2 to cancel. With no store to write back to, read the results in Orders, or export them. See Outcomes Reference.
Billing is the same as for connected stores: Rs 3 per order where a call connected, retries included, with your first 25 orders free. See Pricing.
Sending orders from your own system instead#
To send orders automatically rather than uploading files, use the Orders API shown in the portal's docs, or connect your store by webhook.