COD Order Calls is priced per order, not per minute. When you activate Order Calls at orders.edesy.in, your first 25 orders are free. After that you pay Rs 3 for each order where at least one call to the customer connected, or you buy a plan that includes a monthly allowance of orders. Charges come from the same prepaid INR wallet the other Edesy apps use. All prices exclude 18% GST.
Plans#
| Pay as you go | Starter | Growth | Scale | |
|---|---|---|---|---|
| Monthly price | Rs 0 | Rs 999 | Rs 2,999 | Rs 7,999 |
| Orders included per month | - | 400 | 1,500 | 5,000 |
| Each extra order | Rs 3.00 | Rs 2.50 | Rs 2.00 | Rs 1.60 |
| Dedicated calling number | Buy one | Buy one | Included | Included |
| Priority support | - | - | - | Yes |
Plans are prepaid for 1, 3, 6 or 12 months. Longer terms are discounted: 10% off for 3 months, 15% for 6 and 25% for 12.
What counts as a billable order#
| Situation | Charge |
|---|---|
| At least one call connected (the customer picked up) | One order, whatever the number of calls |
| Retries for the same order | Included in that order's charge |
| No call connected (no answer, busy, unreachable) | Free |
| Your 25 trial orders | Free, used before your plan or wallet |
An order is charged once, after its last call, in this order: from your free trial orders, then your plan's included orders, then the per-order price from your wallet.
Calling number#
On pay as you go and Starter you buy a calling number in the portal after KYC (for example, a mobile number is Rs 499/month). Growth and Scale include a dedicated number. A call rule without its own number calls from your first number.
Wallet#
- Top up with Razorpay in the Edesy app (Order Calls links to it from Settings and the sidebar).
- Charges are deducted in real time.
- GST invoices are issued as PDF and email, and you can add your GSTIN for input tax credit.
- If the balance is too low when a call is due, the order waits and we try again every 15 minutes. Nothing is lost; the order's timeline says "waiting: wallet balance is too low".
Keeping costs down#
- Use conditions so only cash-on-delivery orders that need confirming are called.
- Retries are included in the per-order price, so a sensible number of attempts (the default is 3) costs nothing extra; it just takes more time.
- Send
order.cancelledandorder.paidevents so orders that no longer need a call are dropped before we dial. See Store Events.