Edesy Order Calls phones each cash-on-delivery customer in Hindi or English: press 1 to confirm, press 2 to cancel, and the answer goes back to your store. Your first 25 orders are free, retries included. After that you pay Rs 3 per order where a call connected, or pick a plan from Rs 999 a month.
25 orders free
Rs 3 per confirmed order
Retries included
Hindi or English
Prices exclude 18% GST.
| Free trial | |
|---|---|
| Free orders | 25, once per account |
| What counts as an order | An order where at least one call connected. Retries for the same order are included |
| Orders where nobody picked up | Free, and not taken from your 25 |
| Stores | Shopify, WooCommerce, any store that can send a webhook, or a CSV upload |
| Script | Hindi or English, with the customer name, store, order number and COD amount filled in |
| Write-back | Shopify: COD-Confirmed tag, or cancel with restock. WooCommerce: status and order meta |
| Card needed | No. New accounts also get Rs 20 of wallet credit |
| Still needed | Business verification (KYC) and a number to call from |
| After the trial | Rs 3 per confirmed order, or Starter Rs 999/mo, Growth Rs 2,999/mo, Scale Rs 7,999/mo |
The Get started screen in orders.edesy.in walks you through each one
Connect Shopify or WooCommerce, send orders by webhook, or upload a CSV if you have no integration.
Choose Hindi or English and edit what customers hear. Order details are filled in on every call.
Verify your business, then buy a number or use one you already have on Edesy.
Optional: hear your script with a sample order before any customer does.
Turn on per-order pricing. Your first 25 orders are free.
Turn on your call rule. New COD orders get a confirmation call automatically.
| Result | What it tells you |
|---|---|
| Confirmed (pressed 1) | Orders you can ship with more confidence |
| Cancelled (pressed 2) | Orders that would likely have been refused at the door, cancelled before you pay for shipping |
| No key pressed | Customers who picked up but did not answer; the order is tagged so your team can follow up |
| Unreachable after every attempt | Wrong or switched-off numbers, often worth holding |
By default the first call goes out 2 minutes after the order, only between 09:00 and 21:00 IST, with up to 3 attempts 30 and 120 minutes apart. You can change all of it in the call rule. See timing and retries.
To price your volume after the trial, try the COD confirmation call cost calculator.
One-click connect where offered, or a custom app token. Confirmed orders get the COD-Confirmed tag.
A REST API key with Read/Write, webhooks registered for you. No plugin to install.
No integration? Upload up to 5,000 orders in a spreadsheet and we call each customer.
Send order webhooks and accept a REST call for the result.
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COD Order Calls
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Tell us your store platform and monthly COD orders. We reply within one working day.
Connect your store, turn on a call rule and see what customers say. Rs 3 per confirmed order after that. Prices exclude 18% GST.