A COD order comes into WooCommerce, we call the customer, they press 1 to confirm or 2 to cancel, and the answer is saved on the order as a note, a status change you choose, or a cancellation. Connect your store yourself at orders.edesy.in: your first 25 orders are free, then Rs 3 per confirmed order.
WooCommerce's built-in REST API and webhooks, no plugin to install
Create a REST API key with read/write access and paste it into the Order Calls portal, which sets up the order webhook for you.
Calling hours in IST, delay after the order, retries, and which orders to call (usually only Cash on Delivery).
The call reads out the order number and COD amount in Hindi or English. Press 1 to confirm, 2 to cancel.
An order note records the answer, and if you choose, the status moves on, for example from On hold to Processing.
WooCommerce orders don't have tags, so the answer is saved as an order note and, if you want, a status change.
An order note says the customer confirmed on the call. Optionally the status changes to the one you pick, such as Processing.
When the customer presses 2, the order status is set to Cancelled. Doing this twice is harmless.
After the last retry with no answer, a note flags the order so your team can follow up.
If you cancel the order in WooCommerce before we call, the call is skipped.
cod). Orders paid any other way can be skipped by your rules.The same calling engine runs behind every platform
Calling hours in IST, a delay after the order, retry gaps and when to give up.
The order is checked again just before the call. If it was already cancelled or confirmed, we don't call.
Numbers on your do-not-call list are skipped.
Edit the script as plain words. No call-flow builder needed.
Event received, call attempts, key pressed and what was written back, for every order.
Every incoming store event is logged and can be replayed.
How each way of confirming a COD order compares in practice
| Keypad call | WhatsApp message | SMS | In-house calling team | |
|---|---|---|---|---|
| Reaches customers without WhatsApp | - | |||
| What the customer does | Presses 1 or 2 on the call | Taps a button or replies | Replies or opens a link | Talks to an agent |
| Answer saved to your store automatically | Depends on the tool | Depends on the tool | - | |
| Keeps up with order spikes | Needs more callers | |||
| Can handle questions or address changes | - | - | - | |
| What you pay for | Calls made, from a prepaid wallet | Messages sent | SMS sent | Salaries, phones and time |
Other platforms, guides and tools
Connect your WooCommerce store with a REST API key and confirm your first 25 COD orders free. Rs 3 per confirmed order after that, or a plan from Rs 999 a month.