COD Order Calls pricing

COD Confirmation Call Pricing

Pay per order, not per minute: Rs 3 for each COD order where the customer picked up, however many calls it took. Your first 25 orders are free. Plans start at Rs 999 a month for 400 orders, and Growth and Scale include a dedicated calling number. Prices exclude 18% GST.

25 orders free

Rs 3 per confirmed order

Retries included

GST invoices

COD Order Calls plans

One price per order that connected. Prices exclude 18% GST.

Pay as you goStarterGrowthScale
Monthly priceRs 0Rs 999Rs 2,999Rs 7,999
Orders included each month-4001,5005,000
Price per extra orderRs 3.00Rs 2.50Rs 2.00Rs 1.60
Dedicated calling numberBuy one (from Rs 499/mo)Buy one (from Rs 499/mo)IncludedIncluded
Free trial25 orders, once25 orders, once25 orders, once25 orders, once
Retries for the same orderIncludedIncludedIncludedIncluded
Orders where nobody picked upFreeFreeFreeFree
Prepay discount-10% for 3 months, 15% for 6, 25% for 1210% / 15% / 25%10% / 15% / 25%
Priority support---Yes

Included with every account

No add-on fees for the parts that make confirmation calls work

Store connection

Any store that can send an order webhook and accept a REST call, with a signing secret, test connection and encrypted credentials.

Call rules

Call only the orders you choose: by payment method, COD amount, order total, item count or whether COD is already confirmed.

Timing and retries

Wait before the first call, set total attempts, give up after N hours, and keep calls inside your IST calling window.

Hindi or English script

Customer name, store, order number and amount are filled in; the amount is spoken in Hindi words. Press 1 to confirm, 2 to cancel.

Write-back to your store

Tag, add a note, cancel, or record no-answer on the order, based on what the customer pressed. Which actions are available depends on your store integration.

Orders view and stats

Every order's state, outcome and timeline, with retry now, cancel and event replay. Confirmation rate, confirmed, cancelled and unreachable counts.

How to think about the cost

What drives your monthly spend, and how to keep it low

You pay per order, not per call

An order is charged once, when at least one call to the customer connected. Second and third attempts for the same order cost nothing extra.

No pick-up, no charge

If the customer never answers, the order is free. You keep the unreachable outcome to decide whether to ship.

Rules limit what you call

Skip prepaid orders, orders already confirmed, or COD orders under an amount you choose, so you only pay for orders worth checking.

Compare with your RTO loss

Every cancelled order that never ships saves a courier round trip. Put your own numbers into our calculators below.

How billing works

Self-serve at orders.edesy.in, from one prepaid wallet

  1. Step 1 of 4: Sign up and connect your store

    Connect Shopify, WooCommerce or any store that can send a webhook, or upload orders as a CSV. Your 25 free orders start when you activate Order Calls.

  2. Step 2 of 4: Verify your business

    Complete KYC with PAN and Aadhaar before you buy a number. Review usually takes about 24 hours.

  3. Step 3 of 4: Pick pay as you go or a plan

    Pay Rs 3 per order from your wallet, or buy Starter, Growth or Scale for 1, 3, 6 or 12 months (up to 25% off).

  4. Step 4 of 4: Orders are charged as they settle

    Each order is charged once from your trial, your plan's included orders, or the wallet, after its last call. Orders with no connected call are free.

COD Order Calls pricing FAQ

Sending more than 5,000 COD orders a month?

Tell us your monthly COD volume and store platform. We reply within one working day with a volume quote and help moving your store over.

Confirm COD orders before you ship

Connect your store and confirm your first 25 COD orders free. Rs 3 per order after that, or a plan from Rs 999 a month. Prices exclude 18% GST.