From AI transcription to custom analytics schemas, Call Quality AI provides a complete toolkit for automated call quality analysis.
AI-powered extraction and analysis of every call
Automatically transcribe calls in 25+ languages. Native Sarvam AI integration for 11 Indian languages delivers high-accuracy transcription without translation artifacts.
Track emotional dynamics throughout every call. Detect customer frustration, satisfaction shifts, and agent empathy levels with granular emotional moment tracking.
Evaluate agent performance on empathy, professionalism, problem resolution, and communication clarity. Generate consistent, bias-free quality scores.
Automatically verify security protocols, detect sensitive data handling issues, and flag regulatory violations before they become problems.
Extract actionable business insights from every call — products mentioned, monetary values, competitor references, upsell opportunities, and customer pain points.
Automatically identify the primary issue in each call, track resolution status, and flag follow-up requirements for complete visibility.
Define exactly what quality means for your business
Build your own analysis schemas using our visual editor. Define exactly what data points, metrics, and insights to extract from calls.
Start with battle-tested schemas for common use cases: Quick Summary, Comprehensive Analysis, and Sales Call Analysis.
Assign weights to different quality criteria. Prioritize what matters most — compliance over small talk, resolution over greeting.
Dashboards and insights that drive action
Bird's-eye view of total calls, average sentiment, call trends, top issues, and agent performance — all in real-time.
Rank agents by quality scores, identify top performers, and spot agents who need coaching. Track improvement over time.
Visualize the most common call issues, resolution rates, and customer pain points. Filter by time period (7d, 30d, 90d).
Track call volume, sentiment, quality scores, and issue resolution rates over time. Spot patterns before they become problems.
Drill into any call for full transcription, extracted insights, sentiment visualization, and quality breakdown.
Full API for uploading calls, retrieving results, and accessing analytics data. Integrate with your CRM, helpdesk, or BI tools.
Machine learning features that improve accuracy over time
Improve analysis accuracy immediately by providing just 10+ example calls. The AI learns your specific patterns and terminology.
Train custom AI models on your data with 50+ examples for long-term accuracy improvements tailored to your domain.
Automatically flag suspicious calls — potential fraud, phishing attempts, or unusual patterns that deviate from normal behavior.
Deep-dive into each Call Quality AI capability
Track emotional dynamics throughout every call
Automated regulatory and protocol compliance
Consistent, bias-free agent evaluation
Build your own quality evaluation criteria
Flag suspicious calls and unusual patterns
Lead quality, objections, and conversion insights
50+ language transcription with multiple providers
Separate and analyze agent vs customer speech
Full REST API for programmatic integration
Real-time notifications on analysis completion
Upload and analyze hundreds of calls at once
Extract revenue signals and competitive intelligence
See how Call Quality AI transforms quality assurance across industries
Automate QA monitoring, evaluate agents at scale, and ensure compliance across every call.
Analyze sales calls for lead quality, objection handling, and conversion insights.
Monitor patient satisfaction, track compliance, and improve care coordination.
Detect fraud, verify security protocols, and ensure regulatory compliance.
Multi-client QA at scale with multilingual support and SLA monitoring.
Track order support quality, return reasons, and upsell opportunities.
KYC/AML compliance, onboarding quality, and fraud signal detection.
Churn prevention, technical support quality, and network complaint analysis.
Start analyzing 100% of your calls with AI. No manual QA sampling, no inconsistent scoring, no missed insights.
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