BPOs juggle thousands of agents, multiple clients, and dozens of languages. Manual QA can't keep up. Call Quality AI scores every call consistently across all clients and languages.
1000s
Agents Monitored
50+
Languages
90%
QA Cost Reduction
Real results from businesses using AI voice automation
Results seen within 30 days
Analyze calls in 50+ languages without hiring language-specific QA analysts. Native accuracy for Indian, European, and Asian languages.
Score thousands of agents on the same criteria simultaneously. No reviewer fatigue, no bias drift.
Generate per-client quality reports automatically. Each client gets metrics specific to their SLA requirements.
Track compliance with client SLAs in real-time. Get alerts when quality metrics approach SLA thresholds.
Compare quality across shifts, teams, and locations. Identify systemic issues tied to specific time periods.
AI identifies specific skills gaps across your agent pool. Target training investment where it has the most impact.
Upload thousands of daily call recordings in bulk. API and S3 sync for automated ingestion.
Every call is transcribed, scored, and analyzed for quality, compliance, and business insights across all languages.
Per-client dashboards show quality metrics, agent leaderboards, and SLA compliance in real-time.
Use AI-generated insights to deliver targeted coaching across your entire agent workforce.
Analyze calls in 50+ languages with native accuracy
Native Sarvam AI transcription for 528M+ speakers
Native support for 228M+ speakers
Native support for 83M+ speakers
Native support for 75M+ speakers
International support for 559M+ speakers
International support for 310M+ speakers
International support for 920M+ speakers
International support for 280M+ speakers
AI-powered support for 125M+ speakers
AI-powered support for 77M+ speakers
AI-powered support for 199M+ speakers
AI-powered support for 258M+ speakers
Yes. Create custom scorecards per client with their specific quality parameters, weights, and SLA thresholds. Each client's calls are evaluated against their own standards.
Call Quality AI auto-detects the language and applies the appropriate transcription provider. Hindi calls use Sarvam AI, while English, Spanish, or Japanese calls use OpenAI Whisper. No manual language tagging needed.
Pricing starts at ₹2/minute with volume discounts for large operations. The Professional plan at ₹3,999/month includes 500 minutes. Contact us for enterprise volume pricing.
Start analyzing 100% of your calls with AI. No manual QA sampling, no inconsistent scoring, no missed insights.