Go beyond words. AI sentiment analysis tracks emotional dynamics throughout every call — detecting frustration, satisfaction shifts, and critical moments that define customer experience.
-1 to +1
Score Range
Real-Time
Emotion Tracking
50+
Languages
How core feature capabilities transform your call analytics
AI detects subtle emotional cues — tone shifts, word choice patterns, and speech rate changes — that human reviewers miss when sampling only 2-3% of calls.
Track how sentiment evolves during a call. Identify the exact moments where frustration spikes or satisfaction builds, enabling targeted coaching.
Get notified when calls show extreme negative sentiment. Flag at-risk customers before they churn and identify escalation patterns early.
Upload call recordings in any format. Audio is transcribed with speaker diarization to separate agent and customer speech.
Our AI scores sentiment for both customer and agent, identifies emotional moments, and tracks sentiment progression through the call.
Review sentiment dashboards, identify patterns across agents and time periods, and deliver targeted coaching based on emotional intelligence data.
Separate sentiment scores for customer and agent. Understand both sides of every conversation independently.
Pinpoint exact moments of frustration, anger, satisfaction, or confusion. Timestamped for easy review.
Track sentiment across your entire call center over time. Spot degradation before it impacts CSAT scores.
Automatically flag calls where customer frustration exceeds threshold. Prioritize follow-up and recovery.
Sentiment analysis works across all 50+ supported languages. No translation step needed — analysis runs on native text.
Generate a -1 to +1 satisfaction score for every call. Correlate with agent behavior to identify what drives positive outcomes.
Start analyzing 100% of your calls with AI. No manual QA sampling, no inconsistent scoring, no missed insights.