Short answer: open phone.edesy.in and install it from the browser. On Android, tap Chrome's three-dot menu and choose Install app (or Add to Home screen). On a computer, click the install icon in the Chrome or Edge address bar. Edesy Phone then opens like any app, straight on the dialler. No app store and nothing to download.
Why install it at all?
Edesy Phone works fine in a browser tab. Installing it adds a few things that matter when you use it every day:
| You get | Why it helps |
|---|---|
| Its own icon and window | Find it in a second instead of hunting through tabs |
| Opens on the dialler | One tap to start calling |
| Shortcuts to Phone and Calls | Long-press (Android) or right-click (desktop) the icon |
| Full screen, no browser bars | More room on a small phone screen |
| A friendly offline page | Instead of a browser error when you lose connection |
| Always the latest version | The app never caches its own code, so there's nothing to update |
Install on Android (Chrome)
- Open Chrome and go to phone.edesy.in. Sign in with your Edesy account.
- Tap the three-dot menu at the top right.
- Tap Install app. On some phones the option is Add to Home screen; tap it, then Install.
- Confirm. Edesy Phone appears on your home screen and in the app drawer.
- Open it. You land on the dialler. Long-press the icon for the Phone and Calls shortcuts.
One important tip for phones
Phones pause browser audio when the screen locks, so a browser call on a phone can drop if the screen turns off. If you call from your phone, use call via my phone: verify your mobile in Settings, switch the dialler to Via my phone, and Edesy rings your mobile first and then connects the customer over the normal phone network. The customer still sees your business number. See how to call customers using a business number from your own mobile.
Install on a computer with Chrome
Works on Windows, macOS and Linux.
- Go to phone.edesy.in and sign in.
- Click the install icon at the right end of the address bar.
- No icon? Open the three-dot menu, choose Cast, save and share, then Install page as app. In older Chrome versions the menu shows Install Edesy Phone directly.
- Click Install. Edesy Phone opens in its own window, with an icon in the Start menu, Dock or app launcher.
Install on a computer with Edge
- Go to phone.edesy.in and sign in.
- Click the App available icon in the address bar.
- Or open the ... menu, then Apps, then Install this site as an app.
- Click Install, and pin it to the taskbar or Start menu if you like.
Before your first computer call
- Plug in a headset. The laptop mic works, but a headset sounds far better to the customer.
- Allow microphone access when asked.
- Open the audio settings on the Phone page: pick your mic and speaker, watch the level meter, play the speaker test.
- Call your own mobile and check the caller ID shows your business number.
More detail is in call from the browser.
What the installed app does not do
Being clear about this saves confusion later:
- It doesn't ring for incoming calls. Calls to your business number ring your verified mobile as normal phone calls instead, so you get them even when the app is closed. See incoming calls.
- It isn't in an app store. Install only from phone.edesy.in. There is no Play Store or App Store version and no installer to download.
- The steps here cover Android (Chrome) and computers (Chrome or Edge).
Remove the app
| Device | How |
|---|---|
| Android | Long-press the icon, then Uninstall or Remove |
| Chrome on a computer | Open Edesy Phone, open the window's three-dot menu, choose Uninstall Edesy Phone |
| Edge on a computer | Open Edesy Phone, open the window's ... menu, choose Uninstall |
Removing the app doesn't touch your account, numbers, wallet or call history.
Rolling it out to a team
- Invite each person by email from the Team page. See team and roles.
- Send them the link to the install page.
- Desk staff install on their computer and test a headset.
- Field staff install on Android and verify their mobile for call via my phone. See Edesy Phone for field staff.
FAQ
What is a PWA?
A progressive web app is a website that your browser can install like an app. It gets its own icon and window, opens without browser bars, and loads the latest version every time.
Is Edesy Phone on the Play Store or App Store?
No. There is no store listing. You install Edesy Phone from phone.edesy.in in Chrome on Android, or in Chrome or Edge on a computer.
Do I need the app open to receive calls?
No. Calls to your business number ring your verified mobile as normal phone calls, whether or not the app is open.
How do I update the installed app?
You don't need to. The installed Edesy Phone loads the latest version each time it opens, because it never caches its own code.
Why don't I see an Install option?
You are probably in an in-app browser, such as a link opened inside a chat app. Open phone.edesy.in in Chrome or Edge itself. Everything also works in a normal browser tab.
Get started
No account yet? Sign up at phone.edesy.in, get Rs 20 free credit and pick a business number from Rs 449 a month (prices exclude 18% GST). The install docs and all Edesy Phone features have more.