Edesy OnCall checks your websites, APIs, servers and cron jobs, and phones your team when one goes down. The call says what failed, in English or Hindi, and asks the person to press 1 to acknowledge or 2 to escalate. If nobody acknowledges, the next person in your escalation policy is called. Free for 3 monitors.
Rs 0
Free plan, 3 monitors
30 s
Fastest check interval (Pro)
English + Hindi
Alert call languages
Press 1
To acknowledge
Free plan: 3 monitors
Calls in English or Hindi
Escalates until someone presses 1
Rs 20 welcome credit, no card
What the product does today, in one table
| Item | Edesy OnCall |
|---|---|
| What it does | Checks your sites, APIs, servers and scheduled jobs, and phones the people in your escalation policy when one fails |
| Monitor types | HTTP(S) status, keyword present or absent, TCP port, cron heartbeat, and alert webhooks from Prometheus Alertmanager, Grafana, Uptime Kuma or any JSON source |
| Check interval | Every 5 minutes on Free, every 60 seconds on Starter, every 30 seconds on Pro (and as slow as once a day) |
| When a monitor counts as down | After 1-10 failed checks in a row (default 2); a failed check is re-tried 20 seconds later |
| Alert channels | Phone call and email |
| The alert call | Spoken in English or Hindi, per contact: what is down, since when, and why. Press 1 to acknowledge, press 2 to escalate now |
| Escalation | Policies of up to 10 steps, each with a wait time and one or more contacts; the whole ladder can repeat up to 10 times |
| Acknowledge | Press 1 on the call, use the button in the alert email, or acknowledge in the dashboard |
| Recovery | The incident resolves itself when the check passes or your tool sends resolved; everyone paged gets a back-up email |
| Caller ID | A phone number in your Edesy workspace. Buy one in the Edesy voice app if you don't have one |
| Night-time alerts | Between 21:00 and 09:00 IST the alert goes out as a plain spoken call without press 1, unless 24x7 alert calls are enabled for your workspace |
| Plans | Free Rs 0 (3 monitors), Starter Rs 499/month (20), Pro Rs 1,499/month (100). Prices exclude 18% GST |
| Call charges | Alert and test calls are billed per minute from your Edesy wallet |
| Portal | oncall.edesy.in, with your Edesy login |
Five monitor types, all on every plan
An HTTP(S) check with GET, HEAD or POST. Down when the status isn't what you expect (2xx by default) or the request times out.
Down when a word is missing from the page, such as your Add to cart button, or when an error text appears.
Down when a host stops accepting connections on a port: a database, mail server, SSH or a game server.
Your job calls a secret URL each time it runs. If the ping doesn't arrive on time, or the job reports a failure, you get called.
Point Prometheus Alertmanager, Grafana, Uptime Kuma or any JSON webhook at OnCall and turn critical alerts into phone calls.
From a failed check to an acknowledged incident
Your site returns the wrong status, the keyword goes missing, the port stops answering, a cron heartbeat is late, or your monitoring tool sends a firing alert.
After the number of failed checks you set (2 by default), OnCall opens an incident and starts the monitor's escalation policy.
Everyone in step 1 gets a call, an email, or both. The call says what is down and since when, in English or Hindi.
Press 1 to acknowledge and escalation stops. Press 2 to send it to the next step now. If nobody acknowledges within the step's wait time, the next step is called, and the ladder repeats if you set it to.
When the check passes again, or your tool sends resolved, the incident closes and everyone who was paged gets a back-up email.
The parts that make sure someone actually picks up
One key press on the call stops the escalation and records who took it. Press 2 to hand it to the next step right away.
Each contact hears the alert in their own language, with your organisation name spoken first so they know it's real.
Up to 10 steps, each with a wait time and several contacts, by call, email or both. Repeat the whole ladder up to 10 times.
Every contact's phone is verified with a code read out on a call, and you can place a test alert before the first real one.
Every check result, call, key press, email and resolution is logged on the incident, so the post-mortem writes itself.
If an alert call fails, the contact is emailed instead. When the monitor recovers, everyone who was paged gets a back-up email.
Between 21:00 and 09:00 IST, alerts are sent as a plain spoken call unless 24x7 alert calls are enabled for your workspace.
Invite teammates to the OnCall workspace as admins or members to manage monitors, contacts and policies.
Plans cap how many monitors and contacts you have. Calls are billed per minute from the same Edesy wallet as your other calls.
Teams whose customers notice downtime before they do
Get a call when checkout, the payment page or the storefront stops loading, instead of hearing it from customers.
Phone the on-duty engineer for critical Prometheus or Grafana alerts, and leave the rest in chat.
Watch every client site from one workspace, and get called before the client calls you.
Cron jobs, nightly backups, report generators and queue workers that fail quietly.
Email and chat alerts get missed, especially at night
You want a phone call that keeps escalating until someone takes it
Your team prefers alerts in Hindi, or in English with an Indian voice
You already run Grafana, Prometheus or Uptime Kuma and only need the call
You want a free plan and per-minute call charges, not per-seat pricing
You need on-call schedules and rotations that change who is paged automatically
You need SMS, WhatsApp, Slack or Teams alerts from the same tool
You need a public status page or maintenance windows
You need checks from several regions, or ping, SSL-expiry or DNS checks
See our honest comparison in the PagerDuty alternatives guide
Alert calls are billed per minute from your Edesy wallet on every plan. Start on Free; our team moves you to Starter or Pro when you ask. Prices exclude 18% GST.
Explore more comparisons, alternatives, and resources
Edesy OnCall
Use cases
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Tell us what you need to watch and who should be called. We reply within one working day with a setup plan and the right OnCall plan.
Sign in with your Edesy account, connect a number and add your first 3 monitors free. Alert calls are billed per minute from your wallet. Prices exclude 18% GST.