This guide takes you from sign-in to your first test alert call. You need an Edesy account with at least one phone number in the workspace and a little wallet balance.
1. Sign in#
Open oncall.edesy.in and sign in with your Edesy login. OnCall uses the same workspace, numbers and wallet as the Edesy voice app.
2. Connect OnCall (Setup)#
Go to Setup and fill in two fields:
| Field | What it does |
|---|---|
| Call alerts from | The caller ID for every alert call: one of the numbers in your workspace |
| Organisation name | Spoken at the start of every alert: "This is an alert from your organisation..." |
Press Connect. OnCall then:
- creates an API key named Edesy OnCall in your workspace, and
- adds the alert call flows (English and Hindi) to your IVR Studio, named "Edesy OnCall alert - do not edit". Leave them as they are; they carry the press 1 / press 2 menu.
If your workspace has no number yet, Setup shows Buy a number. Buy one in the Edesy voice app, then come back and press I've bought one, check again.
If alert calls ever stop working (for example, someone deleted the API key in the voice app), use Re-run setup. It reuses the key and flows when they still work.
Tip ask everyone on call to save the caller ID in their phone as "Edesy alert" and allow it through Do Not Disturb, so they pick up at night.
3. Add and verify contacts#
Go to Contacts and add each person: name, phone, email and the language of their alert calls (English or Hindi). Then press Verify: we call the number and read out a 4-digit code, which you type in. Unverified phones are skipped for alert calls. See Contacts and Verification.
4. Create an escalation policy#
Go to Policies and create a policy, for example:
| Step | Wait | Contacts | Channels |
|---|---|---|---|
| 1 | 0 min | Primary engineer | Call + email |
| 2 | 5 min | Team lead | Call |
| 3 | 10 min | Founder | Call + email |
Put at least two people in it: the second step catches a phone left on silent. See Escalation Policies.
5. Add your first monitor#
Go to Monitors → New and pick a type:
- HTTP or Keyword for a website or API. See HTTP and Keyword.
- TCP for a database, mail server or any open port. See TCP Port.
- Heartbeat for cron jobs, backups and workers. See Cron Heartbeat.
- Alert webhook to receive alerts from Alertmanager, Grafana, Uptime Kuma or your own scripts. See Generic JSON.
Choose the escalation policy for the monitor. A monitor without a policy opens incidents but pages nobody.
6. Send a test call#
On the Contacts page, press Test next to a contact. They get a real alert call for "Test monitor" with the press 1 menu, so the first real alert is not a surprise. Test calls are billed like alert calls.
FAQ#
Do I need an Edesy number before I start? Yes. Connect needs a number in your workspace to use as the caller ID.
Can I change the caller ID later? Yes. Change it in Setup at any time; it must be a number in the same workspace.
Can I edit the "Edesy OnCall alert" flow in IVR Studio? Don't. OnCall relies on it for the press 1 / press 2 menu. If it goes missing, OnCall recreates it.
What does the Free plan include? 3 monitors, checks every 5 minutes at the fastest, and 2 contacts. See Plans and Billing.