Edesy OnCall watches your websites, APIs, servers and cron jobs, and phones your team when something goes down. The alert call says what is down and since when, in English or Hindi, then asks: "Press 1 to acknowledge this alert. Press 2 to escalate it to the next person." If nobody acknowledges, OnCall calls the next step of your escalation policy, and repeats the ladder until someone does.
Ready to start? Sign in at oncall.edesy.in. The Free plan includes 3 monitors and 2 contacts. See the Quick Start.
How an alert works#
- A monitor fails. An HTTP or TCP check fails enough times in a row, a cron heartbeat doesn't arrive in time, or your monitoring tool sends a firing alert. An incident opens.
- The escalation policy runs. OnCall calls (and/or emails) the contacts in step 1 of the monitor's escalation policy.
- Someone presses 1. Escalation stops. Pressing 2 skips straight to the next step.
- Nobody answers? After the step's wait time, the next step is called. When the last step is done, the ladder can repeat.
- The monitor recovers. The incident resolves itself, and everyone who was paged gets a "back up" email. See Acknowledge and Resolve.
At a glance#
| Item | Detail |
|---|---|
| Portal | oncall.edesy.in, your Edesy login |
| Monitor types | HTTP and keyword, TCP port, cron heartbeat, alert webhook |
| Alert webhooks | Prometheus Alertmanager, Grafana, Uptime Kuma, or any tool that can POST JSON |
| Alert channels | Phone call and email |
| Call language | English or Hindi, chosen per contact |
| On the call | Press 1 to acknowledge, press 2 to escalate now |
| Escalation | 1 to 10 steps, several contacts per step, wait 0 to 1,440 minutes, repeat up to 10 times |
| Other ways to acknowledge | Email link, or the Incidents page |
| Recovery | Incidents resolve on their own when the check passes again or your tool sends "resolved" |
| Caller ID | One of the numbers in your Edesy workspace |
| Plans | Free Rs 0 (3 monitors), Starter Rs 499/month (20), Pro Rs 1,499/month (100), excl. 18% GST |
| Call charges | Billed per minute from your Edesy wallet |
Requirements#
- An Edesy phone number in your workspace. Alert calls go out from one of your own numbers, so your team sees a caller ID they can save. If your workspace has no number yet, buy one in the Edesy voice app first.
- Wallet balance. Alert calls and test calls are billed per minute from your Edesy wallet. If the wallet is empty, nobody gets phoned. New accounts get Rs 20 welcome credit. See Plans and Billing.
- Verified contacts. A contact's phone must be verified with a code we read out on a call before OnCall will call it for alerts. See Contacts and Verification.
Phone alerts are best-effort#
Calls depend on telephone networks, the recipient's phone and your wallet balance, and can be delayed or fail. Don't make OnCall the only alarm for life-critical or safety systems; keep your own on-site alarms and procedures.
Monitor names, alert titles and messages are read aloud on calls and sent by email. Use system names such as "Billing API", never personal data such as customer or patient names.
What OnCall does not do today#
- Alerts go by phone call and email only. There are no SMS, WhatsApp, Slack or Teams alerts.
- There are no ping (ICMP), SSL-certificate expiry or DNS checks.
- There are no on-call schedules or rotations: an escalation policy is a fixed list of steps.
- There are no maintenance windows. Pause a monitor instead.
- There are no public status pages and no mobile app.
- Checks don't run from several regions at once.
FAQ#
What is Edesy OnCall? An uptime and cron-job monitoring service that phones your team when something goes down, and keeps calling the next person on your escalation policy until someone presses 1 to acknowledge.
Do I need an Edesy phone number? Yes. Alert calls use one of the numbers in your Edesy workspace as the caller ID. Buy one in the Edesy voice app before you press Connect in OnCall.
How much does it cost? The Free plan is Rs 0 with 3 monitors, 5-minute checks and 2 contacts. Starter is Rs 499 a month and Pro Rs 1,499 a month. Alert calls are billed per minute from your wallet. Prices exclude 18% GST. See Plans and Billing.
Can I use it with Grafana or Prometheus? Yes. Create an alert webhook monitor and point an Alertmanager receiver or a Grafana contact point at its URL. See Prometheus Alertmanager and Grafana.
Does OnCall send SMS or Slack messages? No. Alerts are phone calls and emails.