Feature

Real-time Analytics & Dashboard

Get complete visibility into your masked calling operations with our real-time analytics dashboard. Monitor call volumes, average duration, peak hours, and agent performance. Set up custom alerts for anomalies and export detailed reports for stakeholder review.

Enterprise Ready

API Included

99.9% Uptime

Analytics Benefits

What you get with Analytics

Real-time call volume monitoring

Part of our Analytics capability

Average call duration tracking

Part of our Analytics capability

Peak hour identification

Part of our Analytics capability

Agent/team performance metrics

Part of our Analytics capability

Custom report generation

Part of our Analytics capability

Anomaly detection alerts

Part of our Analytics capability

Technical Specifications

Detailed specs for developers and technical teams

Dashboard

Real-time updates every 5 seconds

Metrics

50+ data points tracked

Reports

CSV, PDF, Excel export

API

GraphQL for custom queries

Webhooks

Threshold alerts

Retention

2 years historical data

Use Cases

How businesses use Analytics

Operations monitoring

Performance optimization

Capacity planning

Business intelligence

Industries Using Analytics

Explore how different industries leverage this feature

Explore More Features

Other capabilities in our number masking solution

Analytics FAQ

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