Every masked number has a routing mode. Internal sessions pair two parties on the number and route by who is calling. Webhook routing asks your HTTPS endpoint, per call, which number to connect. Extension codes let one masked number serve many people: the caller enters a short code such as 4821# and is connected to the person linked to that code. Masked numbers do not run IVR menus; if you need a keypad menu or business-hours greeting, build it in IVR Studio on a separate number.
Enterprise Ready
API Included
Rs 1.50/min, 60 s Pulse
What you get with Call Routing
Part of our Call Routing capability
Part of our Call Routing capability
Part of our Call Routing capability
Part of our Call Routing capability
Part of our Call Routing capability
Part of our Call Routing capability
Detailed specs for developers and technical teams
Modes
internal, webhook, extension
Switch
PATCH /masking/numbers/{id}/routing
Webhook
signed masking.route request
Extension codes
4 to 10 digits
Code attempts
up to 3 per call
Menus
use IVR Studio on a separate number
How businesses use Call Routing
Order and ride calls
Server-side target selection
Vehicle and parcel QR tags
Society intercom
Explore how different industries leverage this feature
Other capabilities in our number masking solution
Record masked calls for quality checks, training and dispute resolution. Recordings sit in encrypted cloud storage and open through signed links.
Learn moreSee masked call volume, answer rate and spend in the masking portal, filter by date range, and export call logs as CSV.
Learn moreEnable bidirectional calling between parties using masked numbers. Either party can initiate calls while keeping both numbers private.
Learn moreIntegrate number masking into your application with our REST API. Receive real-time events via webhooks for seamless automation.
Learn moreStart using Call Routing in your application today. Free trial available.