See which questions go unanswered, how often your bot needs a person and how fast your team replies. Insights built from your real chats, with no form for customers to fill in.
Integrates with the tools you already use
Intent Tagging
Every conversation classified
Handoff Rate
How often a person is needed
Day Ranges
Compare with the last period
Export
For your survey tool
What your conversations already tell you about the customer experience
Insights build up as your conversations happen
Add the chat widget and your other channels
The AI and your team answer customers
Intents, gaps and top questions roll up
Add missing answers to your knowledge base
Signals from the conversations you already have
Repeated questions your bot could not answer.
How often each chatbot hands a chat to a person.
Success rate and average confidence per chatbot.
Average first response time, with the trend.
Open, pending and resolved conversations over time.
A short summary and the sentiment of each conversation.
Why visitors started chatting, and which pages they came from.
Export conversation history with your filters applied.
From agents to leadership, the same conversations answer different questions
Conversation Context
AI summary and the visitor's journey
Internal Notes
Flag a chat for a teammate
Handoff Rate
Where the bot needs help
Response Time
How fast the team replies
Period Trends
Compare with the previous period
Content Gaps
What customers could not find
Leads Captured
Conversations that became leads
Export & Share
CSV for your own reports
How teams use conversation insights to improve
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Book a personalized demo with our team. We'll show you exactly how it works for your business.