Integrates with the tools you already use
Ticket Reduction
Average deflection
Self-Service
Always available
Powered Search
Intent-based
Languages
Multi-language
Your knowledge base powers your AI chatbot automatically
Write help articles, FAQs, and documentation with our easy editor. Organize into categories.
Our AI chatbot automatically learns from your articles. No manual training required.
Customers find answers via search, chatbot, or browsing. Fewer tickets for your team.
Everything you need for customer self-service
Understand intent, not just keywords. Find relevant articles instantly.
AI chatbot answers questions from your knowledge base automatically.
Organize articles into categories and subcategories. Drag-and-drop.
Format text, add images, embed videos, include code blocks.
Create articles in 100+ languages. AI translation assistance.
Track popular searches, article views, and content gaps.
Match your brand with custom colors, logo, and domain.
Customers rate articles helpful or not. Improve content over time.
Better for customers and support teams
Instant Answers
Find solutions without waiting for support
24/7 Availability
Get help anytime, anywhere
Easy Search
AI finds relevant articles quickly
Self-Service
Resolve issues independently
Fewer Tickets
Deflect 20-40% of support requests
Faster Resolution
Link to articles in responses
Consistent Answers
Single source of truth
Focus on Complex Issues
Handle what matters most
How businesses use Convo AI knowledge base
Public-facing help center for customers to find answers about your products, shipping, returns, and common questions.
Private knowledge base for your support team with SOPs, policies, and internal documentation.
IT knowledge base for employees to troubleshoot common issues and find IT policies.
Help center for online stores covering shipping, returns, sizing, and product information.
Create your knowledge base quickly
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Book a personalized demo with our team. We'll show you exactly how it works for your business.