Integrates with the tools you already use
Intent Tagging
Every conversation classified
Day Ranges
Compare with the last period
Analytics
Handoff rate and confidence
Export
Conversation history
Each conversation is sorted by the reason the visitor started it
From daily volume to the questions your bot missed
Total conversations with the trend, average response time, resolved today and open conversations.
A daily chart split into open, pending and resolved conversations.
AI tags each conversation's intent and shows what visitors wanted.
Repeated questions your bot could not answer, so you know what to add.
See which pages on your site lead visitors to ask for help.
Where the visitors who started a conversation came from.
Handoff rate, average confidence, response time and success rate per chatbot.
Export conversation history using the status, priority and channel filters.
Insights build up as your chats happen
Visitors talk to your bot and your team
Each conversation is classified automatically
Volume, pages, sources and top questions
Add missing answers to your knowledge base
The same conversations answer different questions
Response Time
Average first response
Open vs Resolved
Status at a glance
Handoff Rate
How often the bot needs a person
Period Trends
Compare with the previous period
Top Questions
What visitors asked about
Pages That Start Chats
Where visitors get stuck
Traffic Sources
Which channels bring conversations
Leads Captured
Conversations that became leads
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Book a personalized demo with our team. We'll show you exactly how it works for your business.
The dashboard shows total conversations with the trend, average response time, resolved and open conversations and a daily volume chart. Insights adds AI intent tagging, top questions, content gaps, the pages that start conversations and traffic sources. Each chatbot also has its own analytics.
An AI model classifies each conversation into an intent such as Pricing, Product fit, Technical issue, How-to, Lead capture or Human handoff. The results are rolled up on the Insights page.
Content gaps are questions visitors asked repeatedly that your bot could not answer. Adding those answers to your knowledge base lets the bot handle them next time.
Yes. Each chatbot shows total messages and conversations, handoff rate, average confidence, average response time and success rate, with daily charts.
Yes. You can export conversation history as a CSV file from the History page, using the status, priority and channel filters you have applied.
The dashboard and chatbot analytics show the last 7, 30 or 90 days. Insights also offers an all-time view.