Convo AI

See What Your Customers See

Cobrowsing lets you view customers' screens and guide them in real-time. No downloads, fully secure, works on any device. Resolve issues faster with visual support.

Integrates with the tools you already use

ShopifyAmazonStripeSlackNotionVercel
50%

Faster

Resolution time

0

Downloads

Required

100%

Secure

PII masked

1-Click

Start

Instant cobrowse

How Cobrowsing Works

Guide customers visually in seconds

1

Customer Starts Chat

Customer needs help with something on your website

2

Agent Requests Cobrowse

Agent clicks one button to request screen view

3

Customer Approves

Customer clicks "Allow" - no downloads needed

4

Guide Visually

Agent sees screen and can highlight, annotate, guide

Cobrowsing Active
Live
Agent is viewing your screen

Agent highlighting: "Click here"

Quick to Start, Powerful to Use

No setup for customers, full control for agents

One Click
Agent initiates from chat
No Install
Works in browser instantly
View Screen
See customer's current page
Guide & Resolve
Highlight, annotate, assist

Cobrowsing Features

Everything for visual customer support

Real-Time Viewing

See exactly what customers see on their screen.

Visual Highlighting

Point to elements, draw attention, annotate.

Form Assistance

Help customers fill forms with permission.

PII Masking

Sensitive fields automatically hidden.

No Downloads

Works instantly in browser.

Mobile Support

Works on phones and tablets.

Session Recording

Record for training and QA.

Secure & Compliant

Website only, not full desktop.

Use Cases

When cobrowsing makes a difference

Customer Support

  • Technical Issues

    See the problem, fix it fast

  • Form Help

    Guide through complex forms

  • Navigation

    Show where to click

  • Troubleshooting

    Diagnose visually

Sales & Demos

  • Product Tours

    Walk through features

  • Checkout Help

    Assist with purchases

  • Onboarding

    Guide new users

  • Upsell

    Show relevant features

Secure by Design

Customer privacy and data security built in

Website Only

Agents see only your site, never desktop, other tabs, or applications.

PII Masking

Passwords, payment info, and sensitive fields automatically masked.

Customer Control

Customer approves access and can end session anytime.

Lower than Intercom, Drift, Crisp

₹0/min starting

AI chatbot from ₹0/month + per conversation

View All Plans

See It In Action

Book a personalized demo with our team. We'll show you exactly how it works for your business.

30 minVideo call

Cobrowsing FAQ

Ready for Visual Customer Support?

See what customers see. Resolve issues faster.