Integrates with the tools you already use
Inbox
New chats appear instantly
Replies
Agents take over when needed
Coverage
AI replies after hours
Plan
Start without a sales call
Assign, reply and add notes with the visitor's details beside the conversation
From the first message to a resolved chat
Copy the embed code from Chat Widgets and paste it into your site
The bot replies from your knowledge base
Handoff rules move the chat to an agent
Reply, add notes, tag and close
One inbox for the bot and the team
Website chats appear instantly for every agent on the team.
Hand chats to agents on request, on keywords, on low AI confidence or negative sentiment.
Route a chat to the right agent, or take the next one in the queue.
Leave context for teammates inside the conversation. Visitors never see it.
Type / in the reply box to insert a saved answer.
See who is on your site now: current page, location, time on site and pages viewed.
Set hours and a timezone. Visitors see your offline message when the team is away.
Browser notifications and a sound alert when a chat needs a reply.
Faster replies for your team, a familiar chat for customers
Agent Status
Online, Away or Busy
Tags and Priority
Sort what needs attention first
Search and Filters
Find chats by status or channel
AI Summary
A short summary and the visitor's journey
Branded Widget
Your colours, position and theme
Suggested Questions
One-tap starting points
Pre-Chat Form
Name, email or phone, optional or required
Replies by Email
Can be turned on so visitors who left get the answer
Change the widget from your dashboard. No code edits needed.
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Book a personalized demo with our team. We'll show you exactly how it works for your business.
Both run in the same website widget. The AI bot replies first. When a person is needed, the chat is handed to an agent in the shared inbox, and the bot stops replying once an agent is assigned.
Handoff rules cover a visitor asking for a person, specific keywords, low AI confidence, negative sentiment and your business hours. The chat then waits in the inbox for an agent to pick it up or be assigned.
Visitors see the offline message you set. If your AI bot is active it keeps answering around the clock. You can also turn on email replies, so a visitor who has left receives the agent's answer by email and can reply from their inbox.
Yes. Live Visitors lists the people on your site now, with their current page, location, time on site, pages viewed and whether they are returning or already in a conversation.
In the Convo AI dashboard open Engage, then Chat Widgets, save your widget and copy the embed code. Paste it before the closing head tag of your site and the widget appears on every page. For WordPress, see the WordPress install guide in the docs.
Yes. You can set the primary and secondary colours, the position, a light, dark or automatic theme, the size, the greeting and offline messages, suggested questions and an auto-open delay.
Yes, Convo AI has a free plan. See the pricing section on this page for what each plan includes.