Short answer: a COD confirmation call on Edesy costs Rs 3 per confirmed order on pay-as-you-go, and the order is charged only if a call to the customer actually connected. Retries are included, your first 25 orders are free, and monthly plans bring the price down to about Rs 2.50, Rs 2.00 or Rs 1.60 per order. All prices exclude 18% GST.
That is different from how most calling tools bill, which is by the minute. This post explains both models, shows the maths for a typical store, and tells you which plan is cheapest at your volume.
Two ways to pay for confirmation calls
| Per-minute billing | Per-order billing (Edesy Order Calls) | |
|---|---|---|
| What you pay for | Every connected minute, often rounded up | Each order where a call connected |
| Retries | Each retry that connects is billed again | Included in the order price |
| Unanswered orders | Usually free, but failed attempts can add up | Free |
| Long calls | Cost more | Same price |
| Easy to forecast? | Depends on call length and retry count | Yes: orders x price |
Per-minute billing is fine when you control the call length. A COD confirmation call is short, but the number of attempts is not under your control. Some customers pick up on the first ring; others need a second or third try. With per-minute billing, those retries quietly raise your cost per order. With per-order billing, you know the number before the month starts.
How Edesy charges an order
When a new cash-on-delivery order arrives, your call rule calls the customer: by default after a 2-minute wait, inside a 09:00 to 21:00 IST window, up to 3 attempts spaced 30 and then 120 minutes apart, giving up after 48 hours. The customer presses 1 to confirm or 2 to cancel, in Hindi or English. See Timing and Retries for every setting.
The billing rule is simple:
- At least one call connected for the order: the order is billable.
- No call connected across every attempt: the order is free.
- A billable order is paid from your free trial first, then from your plan's included orders, then at the plan's overage price (or Rs 3 on pay-as-you-go).
The plans
| Plan | Price per month | Orders included | Effective price per order | Overage per order | Number |
|---|---|---|---|---|---|
| Pay-as-you-go | Rs 0 | None | Rs 3.00 | Rs 3.00 | Your own Edesy number |
| Starter | Rs 999 | 400 | Rs 2.50 | Rs 2.50 | Your own Edesy number |
| Growth | Rs 2,999 | 1,500 | About Rs 2.00 | Rs 2.00 | Dedicated number included |
| Scale | Rs 7,999 | 5,000 | About Rs 1.60 | Rs 1.60 | Dedicated number included |
Prepay discounts: 10% off for 3 months, 15% for 6 months, 25% for 12 months. Full details are on the pricing page and in the pricing docs.
Which plan is cheapest at your volume?
Count your billable orders, not all COD orders. Orders where nobody ever picks up cost nothing.
| Billable orders a month | Pay-as-you-go | Starter | Growth | Cheapest |
|---|---|---|---|---|
| 100 | Rs 300 | Rs 999 | Rs 2,999 | Pay-as-you-go |
| 300 | Rs 900 | Rs 999 | Rs 2,999 | Pay-as-you-go |
| 400 | Rs 1,200 | Rs 999 | Rs 2,999 | Starter |
| 800 | Rs 2,400 | Rs 1,999 (400 + 400 x Rs 2.50) | Rs 2,999 | Starter |
| 1,500 | Rs 4,500 | Rs 3,749 | Rs 2,999 | Growth |
| 5,000 | Rs 15,000 | Rs 12,499 | Rs 9,999 | Scale (Rs 7,999) |
The break-even points:
- Starter beats pay-as-you-go above about 333 billable orders a month (Rs 999 / Rs 3).
- Growth beats Starter above about 1,200 billable orders a month, the point where Starter's overage reaches Rs 2,999.
- Scale beats Growth above about 4,000 billable orders a month.
You can try your own numbers in the COD confirmation call cost calculator, which picks the cheapest plan for you.
Is Rs 3 an order worth it?
Compare it with what a returned COD order costs you. A return-to-origin usually means forward shipping, return shipping, packaging and a blocked unit of stock, which together often run to many times the price of a call. Work out your own figure with the RTO cost worksheet or the COD RTO calculator.
A simple test: if confirming 100 orders (Rs 300 on pay-as-you-go) stops even one or two returns, the calls have paid for themselves. Cancelled orders matter too: when a customer presses 2, the order is cancelled before you pack it, so you never pay to ship it.
If you are weighing calls against a prepaid discount, the prepaid discount vs COD calculator and this comparison help.
What else you pay for
- A phone number to call from. Pay-as-you-go and Starter use a number you buy in the Edesy app; Growth and Scale include a dedicated number.
- Business verification (KYC) before calling, as Indian telecom rules require. There is no fee for it.
- GST at 18% on top of the prices above.
There is no per-minute charge on confirmation calls once per-order pricing is on.
Try it before you choose a plan
Start on pay-as-you-go: your first 25 orders are free, so you see your real confirm, cancel and unreachable rates before paying anything. The free trial page explains what you get, and what 25 test orders tell you shows how to read the results.
Start with 25 free orders at orders.edesy.in
FAQ
How much does one COD confirmation call cost?
On pay-as-you-go it is Rs 3 per order, charged only when a call to that customer connects. Retries for the same order are included, so three attempts still cost Rs 3. Prices exclude 18% GST.
Am I charged if the customer never picks up?
No. An order is billable only when at least one call to the customer connected. If every attempt goes unanswered, that order costs nothing.
When is a monthly plan cheaper than pay-as-you-go?
Starter (Rs 999 for 400 orders) works out to Rs 2.50 per order, so it beats Rs 3 pay-as-you-go once you confirm more than about 333 orders a month. Growth and Scale bring the effective price down to about Rs 2.00 and Rs 1.60.
Do I get anything free to start?
Yes. Your first 25 billable orders are free when you switch on per-order pricing, and every new Edesy account also gets Rs 20 welcome credit with no card needed.
Can I pay for several months up front?
Yes. Prepaying a plan gives 10% off for 3 months, 15% for 6 months and 25% for 12 months.