Short answer: Edesy Order Calls gives every store 25 free COD confirmation orders. Use them as a small, honest test. Connect your store (or upload a CSV), let the next 25 COD orders get a call, then look at three numbers: how many customers confirmed, how many cancelled, and how many were unreachable. Compare the cancels with what one return costs you. If the calls stop even one or two returns per hundred orders, they pay for themselves at Rs 3 an order.
What the free trial includes
| Item | Detail |
|---|---|
| Free orders | 25, one time, when you switch on per-order pricing |
| What counts as an order | One where at least one call to the customer connected |
| Retries | Included: up to 3 attempts by default for the same order |
| Unanswered orders | Do not use up the trial |
| After the trial | Rs 3 per confirmed order, or a plan from Rs 999/month |
| Card needed | No. New accounts also get Rs 20 welcome credit |
You still need business verification (KYC) and a number to call from before the first call; both are part of the six-step Get started screen at orders.edesy.in. Details are on the free trial page.
Set up the test in an afternoon
- Connect your store. Shopify (guide), WooCommerce (guide), or a CSV upload if you have neither.
- Pick the language and words. Hindi or English; the name, order number and COD amount are filled in.
- Choose the number customers see.
- Make a test call to your own phone.
- Start the free trial in the pricing step.
- Go live by turning on the call rule.
Keep the default timing for the test: a 2-minute wait, calls between 09:00 and 21:00 IST, 3 attempts spaced 30 and 120 minutes apart, giving up after 48 hours. Changing several things at once makes the results harder to read.
The three numbers to watch
Every order in the test settles into one outcome. Track them in the Orders screen.
| Outcome | What it means | What it tells you |
|---|---|---|
| Confirmed (pressed 1) | Customer still wants the order | These orders are safer to ship |
| Cancelled (pressed 2) | Customer changed their mind or did not place it | Each one is a shipment you did not waste |
| Unreachable | No answer across every attempt | A risk signal worth a second look before shipping |
| No answer on the call | Picked up but pressed nothing | Often worth a manual call |
On Shopify these arrive as tags (COD-Confirmed, COD-Unreachable, COD-No-Answer) and cancelled orders are cancelled with stock restocked. On WooCommerce they arrive as a status change and order notes.
Reading the results: a worked example
The numbers below are an illustration, not data from any store. Use your own.
Say your 25 test orders settle like this:
| Outcome | Orders |
|---|---|
| Confirmed | 18 |
| Cancelled | 3 |
| Unreachable | 3 |
| No key pressed | 1 |
Three customers cancelled before you packed. Without the calls, some of those orders might have been shipped and come back. Now put a price on a return. Suppose one RTO costs you Rs 180 in forward and return shipping and packaging (work out your own figure with the RTO cost worksheet or the COD RTO calculator).
- If even one of those three cancels would have become an RTO, you saved about Rs 180.
- After the trial, 25 such orders would cost at most Rs 75 at Rs 3 each (fewer if some never connect).
The three unreachable orders are the second lesson. You can hold them, call them yourself, or ask for prepaid payment before shipping. Our post on filtering fake COD orders covers what to do with them.
What 25 orders can and cannot prove
They can show you:
- how the call sounds to your customers, in your store's name
- that tags, statuses and notes reach your store correctly
- whether many customers are hard to reach at your current timing
- roughly how your team should handle unreachable orders
They cannot prove a precise cancel rate. Twenty-five is a small sample: one or two orders either way changes the percentage a lot. Treat the trial as a working check, then keep running on pay-as-you-go until you have a few hundred orders before you judge the effect on returns.
Tweaks worth trying after the trial
- Calling window. If many orders come in late at night, they wait until 09:00. See best time to call COD customers.
- Script wording. A clear greeting with your store name gets more key presses. See the call script guide.
- Which orders to call. Call rule conditions can skip low-value orders or target only the risky ones; see call rules.
What it costs after the trial
| Plan | Price | Orders included |
|---|---|---|
| Pay-as-you-go | Rs 3 per confirmed order | None |
| Starter | Rs 999/month | 400 |
| Growth | Rs 2,999/month | 1,500 |
| Scale | Rs 7,999/month | 5,000 |
Prices exclude 18% GST. The cost calculator picks the cheapest plan for your volume, and per-order vs per-minute pricing explains the maths.
Start with 25 free orders at orders.edesy.in
FAQ
What exactly is free in the trial?
Your first 25 billable orders. An order is billable when at least one call to the customer connected, and its retries are included. Orders where nobody ever picks up do not use up the trial.
Do I need a card to start?
No. Sign-up needs no card, and every new Edesy account gets Rs 20 welcome credit. You do need business verification (KYC) and a number to call from, as Indian telecom rules require.
Are 25 orders enough to judge the results?
They are enough to hear the call, check that tags or statuses reach your store, and spot a problem such as many unreachable customers. For a reliable cancel rate, keep running on Rs 3 pay-as-you-go until you have a few hundred orders.
What happens after the 25 free orders?
Each billable order costs Rs 3 on pay-as-you-go, or you move to a plan from Rs 999 a month for 400 orders. Prices exclude 18% GST.
Can I test without a Shopify or WooCommerce store?
Yes. Upload a CSV of COD orders (up to 5,000 rows) and add a call rule on the Orders API store that the upload creates.