Customers hate "Press 1 for sales, press 2 for support." Replace your IVR with conversational AI that understands natural language and resolves issues without menus or hold times.
Menu Prompts
Containment
Faster
CSAT Boost
Everything traditional IVR can't do
Callers speak naturally - no memorizing menu options or pressing buttons
AI understands what callers want from their first sentence
Many issues resolved in the AI conversation without human transfer
When transfer is needed, AI routes to the right agent with full context
AI answers immediately - no hold music, no queue position announcements
AI improves from every conversation - no static menu trees
Why conversational AI beats IVR
Higher Containment
70% resolved by AI
Lower Costs
Fewer agent transfers
Better Data
AI captures every intent
Easy Updates
No IVR tree rebuilding
Speak Naturally
No button pressing
Instant Service
No hold queues
Faster Resolution
50% time savings
Less Frustration
No menu mazes
From call to resolution
AI answers immediately
"How can I help?"
Intent recognized instantly
Issue handled or smart transfer
Real results from businesses that replaced IVR
"Our IVR had 12 menu options and customers still pressed 0 for agent. With AI, 70% of calls resolve without any transfer."
70% Containment
Telecom
VP Operations
"Customer complaints about our phone system dropped to near zero. They just tell the AI what they need and it happens."
Near-Zero Complaints
Retail
Director CX
"CSAT jumped 30 points after removing our IVR. Turns out customers really hated pressing buttons."
+30 CSAT Points
Insurance
Head of Service
Common questions about replacing your IVR
Explore more ways to use AI voice agents
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
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Give customers the experience they deserve - no more button pressing
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Open in DriveFrom ₹4/min on plans and credit packs, ₹6/min pay as you go. ₹50 free credit on sign-up.