Native Zoho CRM connection for AI voice agents. During a call the agent can look up, create and update contacts and leads, read deals and open tickets; after the call, Edesy workflows write the outcome and summary back to Zoho.
CRM plugin
CRM tools
Updates
Pricing
What you can do with AI Voice Agent + Zoho CRM
A workflow CRM update step writes the summary and outcome after each call
The agent creates a record mid-call from the details it collects
Read a deal or list a contact's deals to answer status questions
Open a ticket during a support call and check its status later
Find the caller in Zoho by phone or email mid-call
Map fields from post-call extraction into the workflow CRM update
Plugin for the call, workflows for after it
Zoho OAuth credentials
Pick the tools the agent may use
Reads and updates records mid-call
Writes the outcome after the call
What is real today, in one table
| Item | Details |
|---|---|
| Connection type | Native: Edesy CRM plugin for Zoho CRM, plus Edesy workflow integrations |
| During the call | Get, create and update contacts or leads; get and list deals; create and get tickets |
| After the call | Workflow CRM update step or outcome action with the summary, outcome and extracted fields |
| Authentication | Zoho OAuth credentials, stored in the Edesy credential vault |
| Other Zoho apps | Zoho Desk, Books and others through a custom HTTP function, Zapier or n8n |
| Not included | No Zoho Marketplace extension, no Blueprint control and no continuous two-way sync |
Common questions
Connect AI voice agents to your stack
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
Connect Zoho CRM and let the agent read and update records
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