Collect payments while your AI is on the call. The built-in send payment link tool creates a Razorpay payment link and sends it by SMS or WhatsApp, so the customer can pay with any method enabled on your Razorpay account, such as UPI, cards or net banking.
Payment Link Tool
Payment Links
Payment Link Step
On the Call
Everything you need for voice-based payment collection
Create a Razorpay payment link mid-call and send it by SMS or WhatsApp while the customer is on the line
The customer pays on the Razorpay page with whichever methods your Razorpay account has enabled
Workflows have a payment link step, so links can also go out after a call ends or on a schedule
Send payment links via SMS or WhatsApp based on customer preference
Pass the amount as a call variable, so a link can be for the full due or an agreed part payment
The agent never takes card details by voice. Customers pay on Razorpay's own page
Payment collection flow on a call
Outbound campaign or workflow call for an EMI reminder, invoice or payment follow-up
The agent reads the amount due from call variables and answers questions
The agent asks whether the customer wants a payment link right now
The send payment link tool creates the Razorpay link and sends it by SMS or WhatsApp
Post-call extraction saves whether a link was sent and any promise to pay
Retry or callback rules call again if needed; payment status checks need your own webhook or HTTP function
Customers see the methods enabled on your Razorpay account
Google Pay, PhonePe, Paytm, BHIM, and all UPI apps
Visa, Mastercard, RuPay, Amex - credit and debit
All major Indian banks for direct bank transfers
Wallets your Razorpay account supports
Where payment links on calls fit
EMI reminder campaigns with a payment link, including the loan collection workflow suite by DPD bucket
SaaS and media companies collect subscription payments before accounts expire
B2B businesses follow up on overdue invoices with payment link during call
Schools, colleges, and coaching centers collect tuition fees automatically
Property managers collect rent and society maintenance dues
Electricity, gas, and water utilities collect pending payments
What the Razorpay integration does today
| Item | Details |
|---|---|
| Connection type | Native: built-in send payment link tool and workflow payment link step |
| Providers | Razorpay, Stripe and PayU |
| Setup | Add your Razorpay key ID and key secret in the dashboard, then enable payments on the agent |
| Link delivery | SMS or WhatsApp, with amount, description and expiry |
| Payment status | Not tracked automatically; use Razorpay webhooks into a workflow, or a custom HTTP function |
| Subscriptions and refunds | Not supported by the tool; handled in Razorpay |
How Razorpay connects to AI Voice Agent
Connect your Razorpay account with your key ID and key secret, stored encrypted
Payment links with an amount, a description and an expiry time
Not tracked automatically. Point Razorpay webhooks at a workflow or your own endpoint if you need status
Links sent during a call show in the call's tool calls; reconcile payments in Razorpay
Common questions about this integration
Other payment and collection integrations
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
Send payment links during calls with Razorpay, Stripe or PayU
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